Site Facility Manager
4 weeks ago
General Function: The Site Facility Manager directs and coordinates the overall functions of patient support services and business office functions to ensure maximum efficiency in patient care and the business operations of their assigned Baldwin Family Health Care (BFHC) site. The position requires effective collaboration with other departmental managers (e.g., Pharmacy, Dental, Behavioral Health, Pharmacy, Information Services, Human Resources, Quality, Infection Control) and organizational leadership to promote BFHC’s mission and vision with employees and patients. The Site Facility Manager (SFM) is the primary manager of the site’s medical department and works with the Director of Operations and Compliance, Director of Clinical Services and Community Health, Chief Medical Officer and medical providers at the site to ensure efficient management of the department and a sustained focus on the quality and safety of care rendered. The SFM also interfaces with each of the established committees of the organization (e.g. Clinical Standardization, Quality) to implement updates and monitor policies and procedures. Performs all responsibilities according to best practices in the field and reflecting the mission and vision of Baldwin Family Health Care.
Primary Responsibilities:
- Leadership: Demonstrates and educates employees and providers regarding BFHC’s role in the community, the organization’s Mission and Vision and HRSA grant requirements. Ensures implementation and provides ongoing monitoring of BFHC’s policies including HIPAA, Corporate Compliance, Human Resources, Informational Services (IS), Safety, Quality, and Infection Control.
- Operations: The Site Facility Manager oversees all the operations of the medical department in conjunction with the Director of Operations and Compliance (DOC) and the Chief Medical Officer (CMO). This includes the front-desk operations (Medical Office Assistants, Financial Counselors), back-office clinical staff (Patient Care Specialists, Patient Navigators, Referral Specialists, Medical Records Staff, and Radiology staff), and medical provider staff.
- Infection Control: Collaboratively works with the Director of Clinical Services and Community Health and Infection Control Coordinator to oversee and ensure staff compliance with medical department infection control and sterilization processes.
- Quality Improvement: Collaboratively works with the Quality Improvement department to implement the quality of care initiatives for the organization. Understands how to interpret patient care quality reports and use population health tools (I2I and Azara) to communicate regarding and assist staff to achieve clinic and individual provider performance goals.
- Risk Management: Functions as the point of contact for patients, visitors and employees to document and investigate any concerns regarding patient satisfaction and safety or employee safety.
- Radiology Services: Oversees the radiology services at the site in conjunction with the DOC for efficient delivery of patient care.
- Health Information Systems/Information Technology: Oversees and ensures the integrity of health information in all forms.
- Building Integrity: Collaboratively works with Maintenance, Housekeeping, and Administrative Services Manager (ASM) to maintain the upkeep and security of the building.
- Fiscal Responsibility: Understands and can clearly communicate to others the source(s) of revenue and the expenses for the organization and site, as well as, actively assisting in identifying and implementing strategies to maximize revenue and minimize expenses according to organizational directives.
- Understands and demonstrates the ability to protect patient privacy according to HIPAA laws.
- Understand and follow organization codes and safety policies.
Knowledge, Skills and Abilities:
Job duties require a combination of more advanced general and technical knowledge, which may be acquired in several ways. This may include a “bachelor’s degree” level without a specific major (a broad base of general knowledge) or an “associate” degree level of technical knowledge with additional broad general knowledge, or an “associate” degree level of basic knowledge with some additional certification in a specialty. Job duties require an understanding of the theory of the field/profession, to the extent needed to select and apply new techniques or methods.
Successful performance requires:
- Considerable knowledge and experience with health care clinic operations.
- General knowledge of medical billing, coding procedures, reimbursement practices, federal compliance regulations, and quality improvement initiatives.
- Knowledge of the legal aspects of health information systems, human resource management, and workers’ compensation insurance.
- Knowledge and skill in the functional use of computer systems and software, including Excel, Microsoft Word, Microsoft Outlook, internet searches, Electronic Health Records, and HR Information Systems (Bamboo).
Interactions may involve significant cases in which the audience is not receptive, or in situations that are inherently adversarial and require resolution that benefits BFHC. The establishment and maintenance of long-term relationships in situations that are inherently adversarial may be considered part of the job.
- Possesses the ability to provide constructive and effective feedback to others.
- Understands and can operationalize the Principles of Conflict Resolution.
- Demonstrates relationship-building skills with all stakeholders (supervisors, providers, colleagues, patients, and subordinates).
- Possesses the ability to work collaboratively in teams.
- Demonstrates excellent oral and written communication skills with staff, other collaborating entities/agencies/vendors, and the general public.
Minimum Requirements:
Bachelor’s or Associate’s degree in Business or health related field.
Bondable
Alternative to Minimum Requirements:
Five (5) years of experience in medical office supervision.
Location: White Cloud, MI
Exempt/Non-Exempt: Exempt
Benefits: Full benefit package including health, dental, life and disability, PTO, and 401K
Employment Type: Full Time
Family Health Care is an Equal Opportunity Employer.
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