Part-Time HVAC Dispatcher

2 months ago

Decatur, United States Empire Heating & Air Conditioning Full time
Job DescriptionJob Description

Empire Heating and Air Conditioning located in Atlanta, GA is looking to hire a part-time HVAC Dispatcher / Customer Service Representative. Are you great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected HVAC company? This part-time HVAC Dispatcher / Customer Service Representative position pays $16.00 to $19.00 / hour, depending on experience, plus spiffs and incentives. The hours for this position are Monday-Friday from noon to 6p. If this sounds like the opportunity for you, apply today


ABOUT EMPIRE HEATING & AIR CONDITIONING

We have been serving the Metro Atlanta area since 1985. We service, install, and repair all makes and models of heating and air conditioning equipment including boilers, hydronic heating, heat pumps and water heaters. Our mission is to establish long-term relationships with our clients and deliver reliable HVAC solutions that are energy-saving and suited to each individual home or business. We are a 12-year recipient of the Angie's List Super Service Award and have an A+ rating with the Better Business Bureau.

We firmly believe that a company is only as good as the people we employ. We work to attract the very best by offering our employees above scale hourly pay, amazing benefits, a great family work environment, and real opportunities to advance their careers.


A DAY IN THE LIFE OF A PART-TIME HVAC DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

As a part-time HVAC Dispatcher / Customer Service Representative, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or on your computer.

Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. You also communicate with the warehouse to help arrange prompt delivery of HVAC parts and equipment.

You also make phone calls to inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. Afterward, you verify that services have been performed appropriately and clients are happy. You are happy to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.


QUALIFICATIONS

  • Customer service skills
  • Strong phone presence
  • Ability to operate Microsoft Office

Familiarity with the home services or HVAC industry as well as experience with Acowin or other digital dispatch systems is a plus, but not required. We will train the right person Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Are you attentive to detail? Are you friendly and patient? If you answered yes, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 30033

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