Water and Sewer Dispatcher
6 days ago
Job Summary:
The DeKalb County Utilities Dispatcher plays a critical role in ensuring the efficient and effective response to water and sewer-related emergencies. This position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Respond to emergency calls from the public and other departments, gathering information and dispatching personnel as needed.
- Monitor and respond to radio transmissions from Watershed crews, 911, and other sources, gathering details for work orders and ensuring accurate data transmission.
- Dispatch and route water and sewer calls to response teams and supervisors in a timely manner, prioritizing safety and efficiency.
- Enter data about water and sewer-related issues into the service request system, verifying work history and ensuring vital information is relayed to foremen and supervisors.
- Retrieve data and gather information about water and sewer issues, including work order history, maps, and billing information.
- Make calls to secondary agencies and utilities as needed to notify them of damage from water or sewer emergencies.
- Complete mandated documents for work orders, sewer spills, and other incidents, ensuring accurate and time-stamped records.
Requirements:
- High school diploma or GED required; one year of experience in radio communications, utility customer service, call center dispatch, or related work.
- Valid Georgia driver's license required.
Assessment Requirements:
- Filing: 10 minutes, 70% passing score.
- Spelling: 10 minutes, 70% passing score.
- Math: 15 minutes, 70% passing score.
- Data Entry: 3 minutes, 6000 net key strokes per hour.
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