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DEKALB Paratransit Dispatcher

2 months ago

Decatur, Georgia, United States Transdev Full time

Dispatcher

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video

Are you interested in becoming a DISPATCHER? Now is your chance Get PAID to do what you love

Transdev is looking for Dispatchers in DeKalb, IL. Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities.

Our Dispatchers Will Enjoy:

·$17.00/ HR

·Team-oriented Environment

·A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Our Dispatchers are responsible for:

·Manage daily service by reviewing route performance, schedule adherence, and proactively responding to situations that impact customer service. Move rides and adjust schedules to account for same day service events.

·Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips and vehicle arrival times.

·Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.

·Assure all routes are filled as assigned and support bus operators by providing timely instructions and responses to requests for operational information throughout the day

·Uses computer system to retrieve and update scheduled information. Uses reference material to quickly and accurately determine the best method to assist client

·Provides excellent customer service to passengers.

·Oversees service by tracking trip performance measures, route begin on time, performance, incidents, etc.

·Reconciles driver fare collections and validate scheduling information from the manifests.

·Communicate and record add-on rides and other same day service changes

·Other duties as assigned.

To qualify as a Dispatcher, you'll need:

·High School diploma or GED equivalent; Associates or Baccalaureate preferred

·Customer Service and /or Call-Center experience required

·Computer literacy and ability to use scheduling software.

·Knowledge of basic and multi-task computer operation in a Windows environment

·Ability to communicate clearly, verbally and in writing, in the English language

·Ability to utilize a standard business telephone system for communication

·Must satisfactorily complete two-week training program.

·Requires Previous Supervisory Experience

·Excellent phone demeanor and customer service skills

·Ability to work independently

·Ability to interact with interdepartmental personnel

·Positive attitude and sensitivity in dealing with disabled customers

·Excellent verbal, interpersonal, judgment and problem-solving abilities

·Ability to perceive, react and communicate positively to needs of colleagues and customers.

·Meet all Qualifications and Job Requirements and understand all Roles and Responsibilities

·Customer service experience and uses excellent customer service skills.

·The candidate must have at least 1-2 years' experience in the full-time workforce

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 2983

Pay Group: JRY

Cost Center: 237

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.