Customer Service Representative I

2 months ago


Manitowoc, United States Force America Full time
Job DescriptionJob Description

Overview: The Customer Service Representative serves as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. They handle various communication channels, including phone & email, to address customer needs promptly and professionally.

Essential Responsibilities:

  • Respond to phone & email inquiries from customers regarding products, pricing & order status.
  • Partner with assigned customer base to provide pricing & availability, enter orders & provide order status.
  • Update component and part pricing into a system & provide formal quotes to customers.
  • Resolve general & assigned customer’s issues promptly and effectively.
  • Assist Sales team with research work, small projects and pricing quotes as needed.
  • Administrative support including (but not limited to) providing return authorizations assisting accounts receivable with payment issues.
  • Collaborate closely with other CSRs in a team environment.
  • Perform other duties as assigned.

Minimum Qualifications:

  • High school diploma (or equivalent) required. Associate Degree in related discipline or other related post-secondary education in lieu thereof preferred.
  • 1-3 years Customer Service / Inside Sales experience preferred.
  • Experience working in a manufacturing environment preferred.

Position Location: 1864 Nagle Ave, Manitowoc, WI 54220



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