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Customer Service Representative

3 months ago

Manitowoc, United States AMMO, Inc. Full time
Job DescriptionJob DescriptionDescription:

Are you passionate about helping others and delivering exceptional service? We’re seeking a friendly, detail-oriented individual to provide top-notch support and ensure a seamless customer experience. If you excel at communication and thrive in a fast-paced environment, we’d love to hear from you


Benefits for you as a Customer Service Representative:


FREE AMMO for Employees

Employee focused – we are invested in your passion

Aggressive PTO with the use of a prorated amount your first year

Gain Sharing Bonus

Retirement plan with employer match

Fully climate-controlled facility

A dynamic culture offering professional development and career advancement

Reimbursement programs including monthly gym membership


ESSENTIAL JOB FUNCTIONS

  • Provide exceptional customer service and resolve inquiries promptly.
  • Maintain accurate customer records and process orders, returns, and exchanges.
  • Assist with billing inquiries, payments, and product recommendations.
  • Upsell products and services, tailoring solutions to customer needs.
  • Communicate empathetically and professionally across multiple channels.
  • Collaborate with internal teams to ensure efficient order processing and shipment.

QUALIFICATIONS

Minimum Education:

  • Associate or bachelor’s degree in business, Communications and/or Social Sciences preferred or equivalent work experience.
  • 3-5 years of customer service experience and/or training.

Minimum Skills and Experience:

  • Proficient in Microsoft Office Suite; knowledge of ecommerce is a plus.
  • Excellent communication skills and accurate data entry.
  • Proven ability to meet sales targets and work with confidential information.
  • Strong teamwork, flexibility, and ability to manage a flexible schedule.

Other: Must be able to accommodate a flexible work schedule.

Requirements: