Parts Counter Person
3 months ago
Job Summary:
Infiniti of Beachwood is seeking a highly motivated and customer-oriented individual to join our team as a Parts Advisor. The Parts Advisor is responsible for ensuring parts availability to our customers while efficiently overseeing the dealership’s investment. As part of your passionate commitment to customer satisfaction, you are also responsible for supporting parts and accessory sales, facilitating shipping, and receiving, filling part orders and processing returns.
As part of your commitment to deliver an exceptional customer experience, you are expected to meet or exceed dealership objectives.
Responsibilities:
As a Parts Advisor, it is part of your role to ensure that the customer’s needs are seamlessly met. In doing so, your responsibilities generally include the following:
- Maintaining parts process flow.
- Handling parts transactions.
- Coordinating service department transactions.
- Processing returns.
- Maintaining parts reference materials.
- Reconciling inventory.
- Creating an engaging work environment.
- Delivering an exceptional customer experience.
Qualifications:
- High school diploma or equivalent
- 1-2 years of experience in a dealership parts counter role preferred
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Punctual nature - Must be reliable and dependable to show up to work on time
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient computer skills, including MS Office
- Knowledge of auto parts and previous experience with parts ordering is a plu
- Must be able to lift and move up to 50 pounds
- Must have a valid driver's license and a clean driving record
- Ability to handle schedule flexibility and dynamic work environment
- Professional appearance and eager to improve on all aspects
- Dealertrack experience a plus
Compensation and Benefits:
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Employee discounts on products and services
- Ongoing training and development opportunities
EEOC Statement:
Infiniti of Beachwood is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We welcome and encourage individuals of all backgrounds to apply for this position.
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