Customer Support Representative

3 weeks ago

Albuquerque, United States D.H. Pace Company, Inc. Full time
Job DescriptionJob Description

Overhead Door Company of Albuquerque™, a DH Pace Company, Inc., aspires to hire a Customer Support Representative to join our growing team We are seeking customer-focused candidates who have excellent communication and technical skills.

Responsibilities:

  • Triage incoming calls from customers that require service/sales
  • Work with the customer to understand their need and schedule the appropriate service
  • Promote all products, services, and quote accurate pricing when appropriate
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Other responsibilities as assigned

Qualifications:

  • High school diploma or GED required
  • Customer service or administrative experience preferred
  • Must be able to work independently with little supervision
  • Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
  • Excellent verbal and written communication skills

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation for over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

  • Medical, dental, and vision options: Available on the 1st day of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Building Safer Communities-DH Pace Company

My DH Pace Story

Overhead Door Company of Albuquerque™ - DH Pace Company, Inc.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

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