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Program Operations Manager
2 months ago
What Your Day-to-Day Will Look Like
- Managing communication with the parents and families enrolled in our program
- Onboarding new clients and hosting center tours
- Managing and approving sick leave and vacation requests for employees
- Validating the accuracy of center schedules
- Holding clinicians accountable for submitting session notes within 48 hours
- Ensuring that clinical note audits occur to maintain the accuracy of billing
- Maintaining employee certifications and credentials
- Document management, both for clients and employees
- Ensuring adherence to budget requirements for center purchases
- Communicating with the insurance and billing department regarding client insurance authorizations
- Communicating with the talent acquisition department regarding any resignations or staffing needs
- Maintaining and recognizing staff birthdays and organizing team-building events.
- You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and patient experience.
- You have solid and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism.
- You are self-motivated and want to move up and grow with our ever-expanding company.
- You are level-headed and approachable. A charismatic leader who can inspire staff on good and bad days. Always a team player - you push those around you to excel.
- You understand health insurance and health insurance jargon
- You have managed a large team before, and you take pride in getting the most out of each team member.
- Must submit to a federal and state background check.
You Will Be A Great Fit If You Have
- Strong organizational skills
- Strong leadership and management qualities
- Excellent written and oral communication skills
- A professional, self-motivated, and solution-oriented mindset
- Ability to implement creative solutions to issues that arise
- Ability to collaborate with a wide variety of professionals and build trusting relationships
- Ability to manage multiple projects and priorities simultaneously
- Close attention to detail and an eye for consistency
- Flexibility in a changing day-to-day schedule
- Ability to sit, stand, and use a computer for periods of time
- Ability to bend, reach, and grasp objects
- Ability to lift up to 30 pounds
Professional, strong ethics, adaptable, organized, multi-tasking, detail-oriented, high-energy, and positive and compassionate attitude. Job Type