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Customer Care Representative
1 month ago
The Customer Care Department is dedicated to providing exceptional service to our customers by promptly addressing their inquiries, resolving issues with empathy and efficiency, and ensuring a positive experience throughout every interaction. We prioritize responsiveness, professionalism, and teamwork to meet the diverse needs of our customers in a fast-paced environment, striving for excellence in every interaction to build trust and loyalty.
Sunergy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements:
- Respond promptly to incoming customer inquiries via phone, email, or chat in a fast-paced environment.
- Handle a high volume of customer interactions while maintaining professionalism and attention to detail.
- Handle escalated calls and difficult situations with empathy, patience, and problem-solving skills.
- Resolve customer complaints and issues efficiently, striving for first-call resolution whenever possible.
- Follow established protocols and procedures for handling escalated calls, including seeking assistance from supervisors or other departments when necessary.
- Multi-task effectively, managing multiple customer interactions and administrative tasks simultaneously.
- Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Collaborate with team members and other departments to resolve complex customer issues and improve overall customer satisfaction.
- Embrace a team-oriented mindset and demonstrate a willingness to pitch in and help colleagues during busy periods or challenging situations.
- Contribute to a culture of continuous improvement by providing feedback, sharing ideas for process enhancements, and implementing new strategies to enhance team performance.
Qualifications:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in customer service is preferred.
- Experience/knowledge with solar is preferred.
- Must be punctual, reliable, and dependable.
Benefits:
- Benefits available after 90 days.
- Starting pay $15 (depending on experience).
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Drinks, snacks, lunches, and activities.
Join our team and be a part of providing exceptional service to our valued customers. Apply now to embark on a rewarding career in customer care with us
Could you please let me know your availability for an interview? We are looking to move quickly in the hiring process and would like to schedule a meeting as soon as possible.Thank you for considering this opportunity, and I look forward to hearing from you soon
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