Customer Service Representative

2 months ago


Orem, United States Western Heating and Air Conditioning Full time

We are looking for a customer-oriented service representative. The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
Job Types: Full-time, Part-time

Benefits:
  • Health, vision, dental and life insurance
  • Paid time off
  • 401k
  • Education assistance or tuition reimbursement
  • Employee discounts
  • Flexible schedules
  • Workplace perks such as food/coffee and flexible work schedules
  • Only full-time employees eligible
Schedule:
  • 8-Hour and 10-Hour shifts
  • Day and night shifts
  • Overtime
  • Weekends
Skills:
  • Proven customer support or client service representative experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
Experience:
  • Customer Service: 2 years (Preferred)
This Company Describes Its Culture as:
  • People-oriented - supportive and fairness-focused
  • Team-oriented - cooperative and collaborative
  • Detail-oriented - quality and precision-focused
  • Innovative - innovative and risk-taking
  • Outcome-oriented - results-focused with a strong performance culture
  • Stable - traditional, stable, strong processes
  • Aggressive - competitive and growth-oriented
This Job Is:
  • Open to applicants who do not have a college diploma
Work Remotely:
  • No


  • Orem, United States Bank of Utah Full time

    We are currently looking for a PT Customer Service Representative/Teller for our located at 1000W 800 N, Orem Utah. Hours are Monday - Friday 12:30pm - 5:30pm. Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service...


  • Orem, United States Elwood Staffing Full time

    Join a leading industry innovator! Provide exceptional phone support for top-tier water infrastructure products. Company Profile. A leader in manufacturing water distribution and infrastructure products since 1921. What's in it for you? Elwood Staffi Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Orem, United States WESTERN HEATING, AIR & PLUMBING Full time

    Job DescriptionJob DescriptionDescription:We are looking for a customer-oriented service representative. The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help...


  • Orem, United States Cozy Earth Full time

    Job DescriptionJob DescriptionCozy Earth in Vineyard, UT is looking to hire seasonal full- or part-time Customer Service Representatives to help sell our luxury bedding and loungewear products. Do you have a customer service mindset and enjoy learning new skills? Are you looking to launch a successful career in the retail industry? Would you like to join a...


  • Orem, United States Just Ingredients Part time

    Job DescriptionJob DescriptionAt Just Ingredients- a health and wellness company- we believe in simplifying your health journey by simplifying your ingredients. That's why all our products are made using only a handful of carefully selected ingredients. And our people are just as "real"- authentic, collaborative, and committed to creating a workplace...


  • Orem, United States Just Ingredients Full time

    At Just Ingredients- a health and wellness company- we believe in simplifying your health journey by simplifying your ingredients. That's why all our products are made using only a handful of carefully selected ingredients. And our people are just as "real"- authentic, collaborative, and committed to creating a workplace that inspires and encourages each...


  • Orem, United States Expert Full time

    Expert Services - Plumbing, Heating, Air & Electrical in Orem, UT is looking to hire a full-time Senior Customer Service Representative to field phone calls and dispatch technicians to our clients' homes or businesses. Do you thrive on providing amazing customer service? Are you looking to use your CSR or dispatch experience in a job with an established...


  • Orem, Utah, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to a positive and productive store environment.Key ResponsibilitiesCustomer...


  • Orem, United States Blendtec Full time

    Blendtec is a growing global health company, a leader in marketing premium blenders and kitchen innovations to over 80 countries around the world. We are hiring a Customer Care Representative and are looking for individuals with customer service experience who have a desire to work in a fun, innovative, growing company. ESSENTIAL FUNCTIONS: Able to work 9:30...


  • Orem, United States SecurityMetrics Full time

    Job DescriptionJob DescriptionSalary: up to $15/HR (DOE), plus performance bonus up to $400 per pay period.Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career...


  • Orem, United States Stewarts Lawn Service Full time

    * Great starting pay of $15/hour with bonus opportunities. * Year-round work for employees. * Company sponsored Health, Dental, and Vision Insurance. * Paid time off for holidays, including the week from Christmas Eve through New Year's Day. * Several company-provided social activities throughout the year, including a summer golf tournament, games,...


  • Orem, United States EZCORP Full time

    We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus...


  • Orem, United States Sunergy Full time

    Job DescriptionJob DescriptionPosition: Customer Care Representative (Part Time)Location: 282 W River Bend Ln, Provo, UT 84604Schedule: Monday through Friday 7am-11am, 11pm-3pmThe Customer Care Department is dedicated to providing exceptional service to our customers by promptly addressing their inquiries, resolving issues with empathy and efficiency, and...


  • Orem, Utah, United States Stewarts Lawn Service Full time

    Compensation: Competitive starting wage of $15/hour with potential bonuses. Employment Stability: Year-round positions available for dedicated employees. Benefits: Comprehensive company-sponsored Health, Dental, and Vision Insurance. Time Off: Paid holidays, including a special break from Christmas Eve through New Year's Day. Company Culture: Enjoy various...


  • Orem, Utah, United States Cycling Utah Full time

    Position: Sales Associate - Cycling UtahIf you are looking for a dynamic and engaging role within a leading bicycle retailer, this opportunity is for you. This role demands individuals who are passionate about customer service and possess a strong drive to excel. We are on the lookout for several seasonal retail associates to join our team. Key...


  • Orem, United States Brightree Full time

    Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsOrem, UT, United States time typeFull time posted onPosted 5 Days Ago job requisition idJR_011860 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart, about...


  • Orem, United States Squeeze Media Group Full time

    **Customer Support Representative in Orem - HIRING NOW Flexible Schedules** Lead Team Orem, Utah Minimum Experience **Entry-level** Compensation **$14-$18+/hr average pay** Earn between $14 and $18+ per hour! * Make outbound calls (warm leads, NO cold-calling) to ask qualifying questions to find the best way to help our customers * Hold a real customer...


  • Orem, United States Squeeze Media Group Full time

    **Customer Support Representative in Orem- Hiring Now FLEXIBLE Schedules** Lead Team Orem, Utah Minimum Experience **Entry-level** Compensation **$14-$18+ average pay** Earn between $14 and $18+ per hour! * Make outbound calls (warm leads, NO cold-calling) to ask qualifying questions to find the best way to help our customers * Hold a real customer support...


  • Orem, Utah, United States National Processing LLC Full time

    Position Title: Customer Support SpecialistThis full-time role at National Processing LLC emphasizes a healthy work-life balance, with standard hours from Monday to Friday, 8:30 am to 5:00 pm.What Makes Us UniqueExpansion of our company is leading to the creation of this positionWe value work-life balance, ensuring ample time for personal...


  • Orem, United States WESTERN HEATING, AIR & PLUMBING Full time

    Job DescriptionJob DescriptionDescription:As the Customer Experience Manager you will be a supportive force driving the customer experience team to provide first class service to our customers. The ideal professional for the role is a flexible problem solver with superb communication skills with a detail-oriented mindset. He/she should have prior experience...