Customer Service Representative

3 weeks ago


Orem, United States Blendtec Full time

Blendtec is a growing global health company, a leader in marketing premium blenders and kitchen innovations to over 80 countries around the world. We are hiring a Customer Care Representative and are looking for individuals with customer service experience who have a desire to work in a fun, innovative, growing company. ESSENTIAL FUNCTIONS: Able to work 9:30 AM to 6:00 PM Monday-Friday. Training schedule may vary. Collects, reviews, and inputs customer contact and blender data into customer management systems. Professionally manage residential customer accounts. Responsible for researching and resolving complaints to ensure customer satisfaction. Cultivate and maintain a positive rapport with customers and coworkers. Provides basic technical support to customers via email, phone, or other methods. Troubleshooting of basic blender and jar problems. Flexible with scheduling to meet customer demand. Other duties as assigned by leaders. KNOWLEDGE, SKILLS AND ABILITIES: Written and verbal communication in English. Knowledge and practice of proper phone etiquette including soft skills. Experience with a large and diverse customer base. Ability to manage several computer programs simultaneously while assisting customers. Knowledge of Microsoft Suite. Basic computer skills. EDUCATION/ EXPERIENCE: High School diploma 1 year of customer service experience. PHYSICAL REQUIREMENTS: Sit for more than 6 hours per shift. Ability to fully use hands. Reach with hands and arms. Talk and/or hear. Stand for up to 4 hours at a time regularly. Walk or move from one location to another. Periodically may need to climb, balance, stoop, kneel, or crouch. Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally. Blendtec is one of the fastest-growing product brands anywhere – and, to hear it from our hundreds of employees – one of the most desirable places to work. We have expanded our Orem facility and have many current and anticipated job openings. At its core, Blendtec is innovation. If you want to make a direct impact on company success, that's what you'll find when you blend your own skills with the Blendtec ideals of innovation, quality, and humanity. We offer great benefits to our employees: medical and dental insurance; professionally managed 401k; no cost life insurance for employee and dependents; short and long term income replacement disability insurance; incentive pay; employee discounts on company products; available three weeks of paid time off; education reimbursement; free blender; massage therapist; on-site medical clinic; fitness center; employee lunch cafeteria. Blendtec runs criminal background checks, drug screening, and E-verify on each new hire. APPLICANTS MUST INCLUDE REASON FOR LEAVING FOR EACH PREVIOUS EMPLOYER. #J-18808-Ljbffr



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