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Customer Care Representative

2 months ago

Orem, Utah, United States National Processing LLC Full time
Position Title: Customer Support Specialist

This full-time role at National Processing LLC emphasizes a healthy work-life balance, with standard hours from Monday to Friday, 8:30 am to 5:00 pm.

What Makes Us Unique

  • Expansion of our company is leading to the creation of this position
  • We value work-life balance, ensuring ample time for personal commitments
  • Utilization of premier CRM software, Salesforce
  • Relaxed dress code and a well-stocked pantry
  • Enjoy a one-hour lunch break and an early finish on Fridays

About National Processing LLC:

National Processing LLC is a prominent fintech organization recognized for its superior payment processing solutions, outstanding customer support, community involvement, and 16 years of sustained growth.

Employee Benefits:

  • Health insurance reimbursement of up to $1000 for families
  • Comprehensive dental, vision, and life insurance plans
  • Health & Wellness Bonus for maintaining a healthy lifestyle
  • 401k program for future savings
  • Paid parental leave and generous paid time off
  • Option for 15 remote workdays annually

Key Responsibilities:

  • Assisting clients with inquiries and support requests
  • Providing detailed information on products and services
  • Troubleshooting product-related issues and documenting customer interactions
  • Creating and updating the product knowledge base

Required Qualifications:

  • At least 1 year of experience in customer service or technical support
  • Strong skills in building client relationships
  • Ability to prioritize tasks and excellent communication abilities
  • Attention to detail and a professional demeanor
  • Proficient phone communication skills are essential