Guest Services Manager

2 weeks ago


Nevada City, California, United States Marriott International Inc Full time
Job Summary

As a Guest Services Manager at Marriott International Inc, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our properties. You will oversee all property operations, manage the front desk, and provide guidance to our team members to ensure that they are delivering the highest level of service.

Key Responsibilities
  • Manage the front desk and ensure that all guest interactions are handled in a professional and courteous manner.
  • Oversee all property operations, including housekeeping, maintenance, and food and beverage services.
  • Provide guidance and training to team members to ensure that they are delivering exceptional service.
  • Monitor and analyze guest feedback and make recommendations for improvements.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required; 2 years of experience in hospitality or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Recognition and rewards for outstanding performance.
  • Collaborative and dynamic work environment.


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