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Customer Service and Support Representative

1 month ago

Newark, United States Ursa Innovations Full time
Job DescriptionJob Description

As a Customer Service and Sales Representative, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality, hands-on customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. Every external interaction is an opportunity to create a loyal and happy customer.

A Synopsys of the Role:

As a Customer Service and Sales Representative, you’ll be responsible for attending to customer needs, while providing innovative solutions. The role is entirely face-to-face with our customers. Our associates are the initial face of our team and determine the customer experience. Customer Service and Sales Representatives guide customers to the most suitable choice, suggest premium options, and help with new product setups. Our associates are up to date on the latest news in technology for our clients. Success with our firm is measured as a combination of team and individual goals. Our ideal candidates will be both great team players and team leaders.

Additional Requirements for the Customer Service and Sales Representative Position:

  • Should have 1+ years of customer service or sales experience preferred, but not required
  • Aid customers by applying critical thinking to troubleshoot routine problems 
  • Enter customer data and update pre-existing customer accounts
  • Drive sales by suggesting compatible products, services, and add-ons
  • Provide knowledgeable responses to consumer inquiries
  • Become well-versed in compliance guidelines and sales techniques
  • Open to a flexible work schedule
  • Candidates must be over eighteen years of age and eligible to work in the United States

Key Qualifications of the Customer Service and Sales Representative:

  • Dedicated to providing an excellent customer experience
  • Strong communication and interpersonal skills
  • Organized and detail-oriented


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