Account Coordinator

2 months ago

Saint Paul, United States Storm Creek Full time
Job DescriptionJob DescriptionAccount Coordinator

Storm Creek is a fast-growing, Minnesota-based outdoor lifestyle brand that produces eco apparel. We operate in three channels: corporate, retail, and consumer.


Thoughtful design, incredible quality, and a world-first ethos all add up to our mission of BETTER PRODUCT FOR THE GREATER GOOD.

Our work environment is fast-paced, collaborative, and fun. We run our company on the proven Entrepreneurial Operating System (EOS) and our core values drive us daily:

  • Always Seek Better
  • Have Passion for Growth
  • Engage with Purpose
  • Think and Be Curious

Position Overview

The Account Coordinator role is positioned to assist all sales positions as a liaison to our customers in an effort to meet and exceed annual Storm Creek sales goals. This person partners with the Strategic Account Executive and Territory Account Manager on multiple levels to secure orders and provide exceptional customer service. In addition, this position will have the opportunity to foster and grow new opportunities with "C" level accounts.


Reports To: Director of Sales & Customer Experience


Essential Job Functions

Customer and Team Communication

Order Management

Manage Data and Information

Account Development


Customer and Team Communication

  • Promptly respond to customer inquiries including inventory, order follow up, issue resolution, etc.
  • Field customer calls and Live Chats related to order inquiries, using courteous and professional communication.
  • Work as a liaison for independent multi-line reps, Strategic Account Executives, and Territory Account Managers to fulfill needs and requests.
  • Confidently interact to influence and exceed customer expectations, fostering continued development and growth of customers, in partnership with all sales roles.
  • Provide responsive communication and service to unassigned accounts.
  • Refer to the defined division of roles when dealing with customers to establish a hand-off point on key accounts.
  • Share best practices and assist in building processes and efficiencies where needed.



Order Management

  • Monitor all orders in the territory and ensure they are carried to completion.
  • Follow-up on incomplete orders, ensuring all necessary information is gathered prior to passing on to Order Entry team.
  • Follow up on sample orders from non-rep accounts.
  • Create virtuals, submit to customers, and enter the virtual tracking system.

Manage Data and Information

  • Build and run daily reports to accurately monitor open/pending/partial/backorders for the territory; make updates in the system and communicate any changes to customers.
  • Respond to all inquiries in a timely manner.
  • Maintain CRM data and touchpoints for all customer communication.

Account Development

  • Onboard new accounts.
  • Provide 100% service to non-rep accounts in the territory.
  • Send targeted CRM generated email campaigns to non-rep accounts.
  • Additional customer experience duties as assigned, such as process improvements, system updates, quality control, etc.
  • Participate in flex scheduling with the overall sales team to share hours coverage.
  • Maintain up to date knowledge of Storm Creek product lines.

Team Expectations

  • Uphold Storm Creek values and deliver an exceptional customer experience to internal and external customers.
  • Actively participate in organizational and sales team functions, weekly LI0 meetings, 1x1s, and daily huddles.
  • Participate in industry networking/education and community engagement.
  • Assist with other projects and duties as needed.

Skills/Qualifications:

  • Degree in business, marketing, sales or related experience
  • 1-3 years of experience in sales or industry related sales support experience
  • A proven track record of sales/service goal achievements
  • Organizational skills including strong attention to detail and timely follow through
  • Customer solutions-oriented, with can-do attitude
  • Excellent interpersonal skills; can engage customers at all levels within an organization
  • Strong, effective verbal and written communications skills
  • Able to build and maintain lasting relationships with customers
  • Proficient with Microsoft Office and CRM systems
  • Experience and comfort working in a fast-paced, high-growth company
  • Interest in the active/outdoor/apparel markets

Compensation:

Storm Creek offers a competitive compensation program, allowances, and an excellent benefit package.

  • Market competitive
  • Salary + bonus
  • Benefits include medical, dental, vision, company-paid life insurance/LTD/STD, 401(k), paid time off, paid holidays, paid volunteer service day, merchandise credit, work life assistance program, and shared success bonus program

  • Accounting Coordinator

    2 months ago

    Saint Paul, United States Kigo Full time

    Job DescriptionJob DescriptionDescription:At Kigo, we're not just reimagining loyalty programs; we're inventing new and exciting ways for brands to connect with and delight their customers and employees. Harnessing the power of blockchain technology and AI, our Tokenized Loyalty Platform transforms rewards and offers into uniquely personalized,...

  • Accounting Coordinator

    4 days ago

    Saint Paul, United States Kigo Full time

    Job DescriptionJob DescriptionDescription:At Kigo, we're not just reimagining loyalty programs; we're inventing new and exciting ways for brands to connect with and delight their customers and employees. Harnessing the power of blockchain technology and AI, our Tokenized Loyalty Platform transforms rewards and offers into uniquely personalized,...

  • Account Coordinator

    3 months ago

    Saint Paul, United States FreezPak Logistics Full time

    Job DescriptionJob DescriptionAbout FreezPak Logistics:FreezPak Logistics stands out as a Top 5 full-service cold and dry warehousing and logistics company in the United States. Embracing a family business ethos, our approach to relationships and service sets us apart. With a blend of highly personal and professional interactions, we've earned the...

  • Account Coordinator

    2 weeks ago

    Saint Paul, United States Vomela Specialty Company Full time

    Job DescriptionJob DescriptionAt The Vomela Companies our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and...

  • Account Coordinator

    3 months ago

    Saint Paul, United States Bell International Laboratories, Inc Full time

    Job DescriptionJob DescriptionDescription:The role is responsible for supporting the company with the supervision of administration and customer service and will be central to analyzing, forecasting, and driving all sales order processes for established clients from start to finish.Working to support a small team, the Account Coordinator must have very...

  • Payroll and Accounts Payable Coordinator

    5 days ago

    Saint Paul, Minnesota, United States Scion Staffing Full time

    Job DescriptionScion Staffing is seeking a highly skilled Accounts Payable and Receivable Specialist to join our team. This is a contract opportunity with a highly regarded nonprofit organization in the Saint Paul, MN area.Key Responsibilities:Process, verify, and reconcile AP/AR transactions to ensure accurate and up-to-date accounts.Collaborate with...

  • Logistics Account Manager

    7 hours ago

    Saint Paul, Minnesota, United States FreezPak Logistics Full time

    About FreezPak LogisticsWe are a leading full-service cold and dry warehousing and logistics company in the United States, with a strong family business ethos. Our approach to relationships and service sets us apart, and we've earned the enduring trust of our customers and team members over more than half a century.We're expanding our transportation...

  • Senior Accountant

    4 months ago

    Saint Paul, United States Quality Manufacturing Full time

    Job DescriptionJob DescriptionPrimary or Major Responsibilities: Direct the coordination and preparation of monthly financial statements, annual business plan and supporting system, and the preparation and maintenance of the operating budget for the facility. Direct the development and implementation of applicable policies and procedures for the facility. ...

  • Senior Accounting Professional

    4 days ago

    Saint Paul, Minnesota, United States Jobot Full time

    Job SummaryJobot is seeking a highly skilled Senior Accountant to join our team. As a key member of our financial management team, you will be responsible for overseeing all accounting activities related to our projects.Key ResponsibilitiesManage the full spectrum of accounting activities, including financial reporting, compliance, and financial...

  • Accounting and Payroll Coordinator

    7 days ago

    Saint Charles, Missouri, United States ServiceMaster of St. Charles, Clayton, and Westport Full time

    Job OverviewAccounting and Payroll Coordinator Job OverviewSummaryWe are seeking a proficient Accounting and Payroll Coordinator to oversee our financial documentation, which includes managing transactions related to purchases, sales, receipts, and disbursements.The ideal candidate will collaborate closely with our financial management team to prepare and...

  • Senior Lead Accountant

    3 days ago

    Saint Paul, Minnesota, United States Prelude Homes & Services Full time

    Job SummaryThe Lead Accountant will be responsible for managing and overseeing the financial operations related to HUD (Housing and Urban Development) in the healthcare sector. This role requires a detailed-oriented and analytical professional with a deep understanding of HUD regulations and healthcare accounting practices.Key ResponsibilitiesFinancial...

  • Safety Coordinator

    3 months ago

    Saint Paul, United States Animal Emergency & Referral Center of Minnesota Full time

    Job DescriptionJob DescriptionAre you passionate about promoting a safe and secure work environment for all furry friends and their human companions in a fast-paced veterinary setting? Do you enjoy coming up with unique solutions to enhance safety protocols and procedures to ensure the well-being of both patients and staff? Then look no further, as Animal...

  • Financial and Administrative Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States KB Service Company Full time

    Job OverviewWe are looking for a meticulous and proactive Financial and Administrative Coordinator to support our accounting division and facilitate general office functions. The successful candidate will possess a solid foundation in financial management and administrative tasks, coupled with exceptional organizational abilities and the capacity to thrive...

  • Account Manager

    1 month ago

    Saint Paul, United States PCs for People Full time

    Job DescriptionJob DescriptionDescription:About the RoleThe full-time Account Manager will focus on developing new relationships as well as maintaining existing relations with corporate and government clients. Through managing our sales cycle the account manager will develop leads, expand our active partner base and help procure the assets needed to impact...

  • Billing Operations Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Accord Full time

    Job OverviewAccord is in search of a Billing Operations Coordinator. This role is pivotal in managing billing functions to ensure prompt invoicing, payment processing, and collections. The Billing Operations Coordinator will oversee the financial health of assigned programs, collaborating closely with program managers to guarantee precise billing and payment...

  • Sales Account Manager

    1 week ago

    Saint Paul, Minnesota, United States Applied Business Communications (ABcom) Full time

    Job DescriptionApplied Business Communications (ABcom), a frontrunner in critical infrastructure design and implementation, is on the lookout for Sales Account Managers dedicated to driving new business initiatives. In this role, you will be accountable for the promotion and sales of consulting services, engineering design, and the provision of products and...

  • Sales Account Manager

    4 weeks ago

    Saint Paul, Minnesota, United States Univar Solutions USA Inc Full time

    A Place Where People Matter. Start your career journey with Univar Solutions Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.We are looking for a motivated and experienced Sales Account Manager to join our Pharma teamYou will be responsible for building a long-term, value-based relationship...

  • Accounting and Financial Expert

    1 week ago

    Saint Paul, Minnesota, United States Northern Star Scouting Full time

    Job SummaryNorthern Star Scouting is seeking an experienced Accounting and Financial Expert to join our team as a Financial Operations Specialist. This role will be responsible for providing financial support to our growing youth development programs.Key ResponsibilitiesRevenue AccountingPartner with the Development team to obtain and problem-solve pledge...

  • Patient Accounts Coordinator

    3 months ago

    Saint Marys, United States JTDMH Full time

    Job DescriptionJob DescriptionHours of JobFull-time, Salaried1st Shift, OnsiteDuties and Key ResponsibilitiesAdministration, set up, and coordination of all GLHS Patient Accounting systems to effectively allow the impacted department(s) to perform their key processes.Coordinates and assists in end user training for all GLHS Patient Accounting...

  • Admissions Coordinator

    3 months ago

    Saint Paul, United States Lyngblomsten Full time

    Job DescriptionJob DescriptionLyngblomsten Care Center has an immediate opening for the following position:Admissions CoordinatorPart-time A (30 hours per week), including every Saturday. Daily hours negotiable dependent on facility need / departmental approval. Full Benefit Eligible.Responsibilities include: giving tours to potential residents / loved ones...