Logistics Account Manager
7 days ago
Embark on an exciting adventure with us
Join the vibrant energy at Paul Logistics / Paul Transportation and dive into a fulfilling adventure where your skills will thrive, your ambitions will be fostered, and your influence will be substantial. Let's collaborate to redefine the standards of success and accomplish extraordinary milestones in the realm of Logistics Account Management. If you possess a genuine passion for nurturing strong relationships, a keen eye for spotting business opportunities, and excel in adept account management, this tailor-made opportunity is perfect for you.
As our Logistics Account Manager, you will play a pivotal role in driving the growth and maintenance of our broker partner network. Your primary responsibilities will involve managing key accounts, propelling revenue generation, and ensuring unparalleled customer satisfaction. Your interpersonal communication skills, negotiation prowess, and influential abilities will be paramount in forging mutually beneficial partnerships.
Get ready for the ride of a lifetime #AdventureWithPaulLogistics
#CustomerExperienceManager #CareerExcitement
Your Day to Day :
- Client Relationship Management: Cultivate and nurture strong relationships with existing clients, understanding their unique needs and preferences. Act as the primary point of contact, addressing client queries, concerns, and requests promptly and professionally.
- Account Oversight: Manage client accounts efficiently, overseeing the entire transportation process from order placement to delivery. Coordinate with internal teams to ensure timely and accurate processing of orders, tracking shipments, and resolving any issues that may arise.
- Strategic Planning: Devise and execute strategic initiatives aimed at optimizing transportation routes, cutting operational costs, and elevating overall efficiency. Work closely with clients to comprehend their enduring transportation requirements, customizing solutions to meet those needs and foster account expansion.
- Performance Monitoring: Act swiftly to address any transportation disruptions, working closely with internal teams and clients to find effective solutions. Implement contingency plans to mitigate risks and ensure uninterrupted transportation services.
- Compliance and Documentation: Ensure compliance with regulatory requirements, safety standards, and industry regulations in all transportation activities. Maintain accurate records and documentation related to shipments, contracts, and client communications.
- Continuous Communication: Keep clients informed about the status of their shipments, providing regular updates and addressing any delays or changes promptly.
- Customer Satisfaction: Strive for excellence in customer satisfaction, seeking feedback from clients and using it to enhance service quality. Go the extra mile to exceed client expectations, ensuring a positive and memorable experience.
- Team Collaboration: Collaborate effectively with cross-functional teams, including logistics, operations, sales, and customer support, to streamline processes and enhance service delivery.
Who Will Thrive in this Role:
- Outgoing and hardworking individuals willing to surpass their team's expectations and consistently go the extra mile.
- Natural relationship builders understand the value of fostering strong connections with clients and colleagues.
- Those who are motivated to contribute to a collective vision and be part of a larger, impactful purpose.
- Risk-takers who embrace challenges and can make swift decisions thrive in an environment that encourages ambition and innovation.
Attributes to Success:
- Industry Insight: A strong grasp of the Transportation and Supply Chain industry, current market trends, and a keen awareness of the competitive landscape is highly beneficial. Staying informed about industry developments equips you to provide cutting-edge solutions.
- Client-Centric Approach: Keeping abreast of the latest industry developments enables you to understand your client's unique challenges and opportunities. This knowledge allows you to offer tailored and valuable solutions that address their specific needs.
- Adaptability: The ability to adapt to changing circumstances, remain flexible, and show resilience in the face of shifting priorities is essential. Navigating setbacks and adjusting strategies to accommodate evolving client requirements showcases your effectiveness.
- Relationship Building: Possessing a robust sales acumen and excelling in building and nurturing relationships with clients are critical components of your role. Establishing strong client connections fosters trust and lays the foundation for successful partnerships.
- Analytical Thinking: The capacity to analyze data and trends empowers you to make informed decisions and provide strategic insights. This skill aids in identifying areas for improvement within clients' supply chains.
- Results-Oriented: Focusing on achieving tangible results for both clients and the company underscores your commitment to excellence. Meeting and exceeding expectations fuels client satisfaction and contributes to your overall success.
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