![Abacus Group LLC](https://media.trabajo.org/img/noimg.jpg)
Cybersecurity Customer Service Associate
3 weeks ago
Responsibilities (including but not limited to):
- Maintaining up-to-date knowledge about Gotham Security's services and providing a first layer of support to help address customer service inquiries.
- Performing customer account management duties-addressing customer communications, facilitating customer meetings, following up on any outstanding action items.
- Assist the Head of Customer Success with the following activities:
- Addressing customer support inquiries and keeping them informed about the status of their inquiries and ensuring timely resolution.
- Scheduling project kick-off meetings, status update meetings, and report presentation meetings with customers.
- Providing reports and other deliverables to customers upon the completion of projects.
- Assisting with the collection and validation of customer project/service prerequisites across various internal teams and departments.
- Answering general inquiries about Gotham Security's cybersecurity services, methodologies, processes, and deliverables.
- Answering product-specific support inquiries with Gotham Security's Panoptix GRC solution, including performing customer training.
- Updating and maintaining customer service records, including current projects, agreements, points-of-contact and more.
- Assisting with customer account management-creating meeting agendas, facilitating customer meetings,
- Collaborating with technical and non technical stakeholders to draft and communicate project status updates to customers
- Reviewing cybersecurity testing reports and information security policy documents as part of the organization's quality assurance pipeline.
- Facilitating inter-team communications to escalate support requests/inquiries to best assist customers in a timely manner.
- Helping promote an efficient and effective communications strategy by optimizing the usage of company communication tools and suggesting workflow automation improvements to the software development team.
Skills:
- Cybersecurity fundamentals level knowledge pertaining to topics such as penetration testing, cybersecurity risk assessments, and information security policy writing.
- Committed to a track of continuously learning and growing in the domain of cybersecurity.
- Excellent interpersonal communication skills, both verbal and written.
- Exceptional spelling and grammar skills for written customer correspondence.
- Willingness to learn and process feedback in a positive and productive way.
- Outgoing, friendly, compassionate personality.
- Strong attention to detail and well-organized.
- Possess a resourceful and proactive mindset.
- Ability to multitask and self-manage time and commitments.
- Must be motivated, decisive, flexible, and possess sound business judgment.
- Strong working knowledge of MS Office Suite and knowledge management software.
- Possesses at least one or more certifications in information technology or cybersecurity.
You'll love this job if you:
- Value, integrity, and honesty above all else in a non-negotiable way.
- Have a passion for the information security industry and helping people.
- Are able to work within constraints and to challenge the status quo.
- Are capable of managing time efficiently and meeting deadlines.
- Are comfort dealing with ambiguity in an environment where we sometimes build the plane as we fly it.
- Are able to self-direct work, orient to action, and truly own the position.
- Have a collaborative attitude and mindset with colleagues and team members.
-
Cybersecurity Customer Success Manager
4 weeks ago
Dallas, United States Henderson Scott Full timeCybersecurity Customer Success Manager Company Overview: Our customer is a rapidly growing cyber vendor dedicated to providing innovative cybersecurity solutions to businesses worldwide. With a global team of around 150 professionals, they are scaling quickly and seeking a talented Cyber Customer Success Manager to help drive the success of their...
-
Cybersecurity Customer Success Manager
2 months ago
Dallas, United States Henderson Scott Full timeCybersecurity Customer Success ManagerCompany Overview: Our customer is a rapidly growing cyber vendor dedicated to providing innovative cybersecurity solutions to businesses worldwide. With a global team of around 150 professionals, they are scaling quickly and seeking a talented Cyber Customer Success Manager to help drive the success of their...
-
Associate Cybersecurity Engineer
4 weeks ago
Dallas, United States Abacus Group Full timeJob Description Job Description Responsibilities(including but not limited to): Performing external and internal network vulnerability assessments, penetration tests, and social engineering engagements. Perform penetration testing of moderately complex web applications utilizing black box and white box techniques aligned to OWASP Web Security Top 10 and...
-
Associate Cybersecurity Engineer
4 weeks ago
Dallas, United States Abacus Group LLC Full timeJob DescriptionJob DescriptionResponsibilities(including but not limited to):Performing external and internal network vulnerability assessments, penetration tests, and social engineering engagements.Perform penetration testing of moderately complex web applications utilizing black box and white box techniques aligned to OWASP Web Security Top 10 and...
-
Cybersecurity - Senior
4 weeks ago
Dallas, United States Metasys Technologies, Inc. Full timeCybersecurity - Senior 12+ Months Project Dallas, TX (onsite) Overall Purpose: Responsible for cybersecurity areas across products, services, infrastructure, networks, and/or applications while providing protection for Client, our customers and our vendors/partnersWorks with senior team members on various projects relating to the protection of devices,...
-
Cybersecurity - Senior
4 weeks ago
Dallas, United States Metasys Technologies, Inc. Full timeCybersecurity - Senior 12+ Months Project Dallas, TX (onsite) Overall Purpose: Responsible for cybersecurity areas across products, services, infrastructure, networks, and/or applications while providing protection for Client, our customers and our vendors/partnersWorks with senior team members on various projects relating to the protection of devices,...
-
Cybersecurity - Senior
3 weeks ago
Dallas, United States Metasys Technologies, Inc. Full timeCybersecurity - Senior 12+ Months Project Dallas, TX (onsite) Overall Purpose: Responsible for cybersecurity areas across products, services, infrastructure, networks, and/or applications while providing protection for Client, our customers and our vendors/partnersWorks with senior team members on various projects relating to the protection of devices,...
-
Entry Level Level 1 IT Help Desk Tech
3 weeks ago
Dallas, United States Katalism Cybersecurity Full timeJob DescriptionJob DescriptionAre you passionate about technology and looking to kickstart your career in IT? Join the dynamic team at Katalism Cybersecurity, a leading Managed Service Provider dedicated to serving small businesses in the vibrant DFW region. We are currently seeking an Entry Level Part-Time Level 1 Help Desk Tech to join our team.Position:...
-
Director, Cybersecurity Trust Services
1 month ago
Dallas, United States American Airlines Full timeIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while...
-
Enterprise Account Manager- Computer Networking
1 month ago
Dallas, United States Cybersecurity company Full timeJob DescriptionJob DescriptionAccount Manager to sell Computer Networking software products to Enterprise companies in TOLA. Would like to hire an Account Manager who has sold Computer Networking products and has 6 + years of Enterprise Field sales.Account Manager – Enterprise customers in the Dallas / DFW areaYou need- Strong IT infrastructure/networking...
-
Enterprise Account Manager- Computer Networking
3 weeks ago
Dallas, United States Cybersecurity company Full timeJob DescriptionJob DescriptionAccount Manager to sell Computer Networking software products to Enterprise companies in TOLA. Would like to hire an Account Manager who has sold Computer Networking products and has 6 + years of Enterprise Field sales.Account Manager – Enterprise customers in the Dallas / DFW areaYou need- Strong IT infrastructure/networking...
-
Enterprise Account Manager- Computer Networking
3 weeks ago
Dallas, United States Cybersecurity company Full timeJob DescriptionJob DescriptionAccount Manager to sell Computer Networking software products to Enterprise companies in TOLA. Would like to hire an Account Manager who has sold Computer Networking products and has 6 + years of Enterprise Field sales.Account Manager – Enterprise customers in the Dallas / DFW areaYou need- Strong IT infrastructure/networking...
-
Director, Cybersecurity Trust Services
3 weeks ago
Dallas, Texas, United States American Airlines Full timeIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...
-
Director, Cybersecurity Trust Services
1 month ago
Dallas, Texas, United States American Airlines Full timeIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...
-
Cybersecurity & Privacy Attorney - AmLaw100
6 days ago
Dallas, United States Stott and May Full timePosition Title: Cybersecurity & Privacy AssociateLocation: Dallas, TexasAbout Us: My client is a prestigious law firm ranked among the top 100 in the nation, known for providing exceptional legal services across various practice areas. With a commitment to excellence, innovation, and client satisfaction, we serve a diverse clientele ranging from Fortune 500...
-
Cybersecurity & Privacy Attorney - AmLaw100
1 week ago
Dallas, United States Stott and May Full timePosition Title: Cybersecurity & Privacy AssociateLocation: Dallas, TexasAbout Us: My client is a prestigious law firm ranked among the top 100 in the nation, known for providing exceptional legal services across various practice areas. With a commitment to excellence, innovation, and client satisfaction, we serve a diverse clientele ranging from Fortune 500...
-
Senior Cybersecurity Engineer
4 weeks ago
Dallas, United States Abacus Group LLC Full timeJob DescriptionJob DescriptionResponsibilities:Performing web application, API and mobile application penetration testing utilizing black box and white box techniques aligned to OWASP Web Security Top 10, OWASP API Security Top 10, and PTES.Researching and staying up to date with the latest penetration testing techniques associated with web apps and API...
-
Senior Cybersecurity Engineer
3 weeks ago
Dallas, United States Abacus Group LLC Full timeJob DescriptionJob DescriptionResponsibilities:Performing web application, API and mobile application penetration testing utilizing black box and white box techniques aligned to OWASP Web Security Top 10, OWASP API Security Top 10, and PTES.Researching and staying up to date with the latest penetration testing techniques associated with web apps and API...
-
Dallas, United States LHH Full timeLHH Recruitment Solutions is assisting an AmLaw firm in Texas in its search for a highly motivated Data Privacy/Cybersecurity associate. The ideal candidate will have 5+ years of substantive Data Privacy and Cybersecurity experience.In this position you will work closely with associates and partners supporting clients with litigation management, privacy and...
-
Dallas, United States LHH Full timeLHH Recruitment Solutions is assisting an AmLaw firm in Texas in its search for a highly motivated Data Privacy/Cybersecurity associate. The ideal candidate will have 5+ years of substantive Data Privacy and Cybersecurity experience.In this position you will work closely with associates and partners supporting clients with litigation management, privacy and...