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    Garner, United States Print Elect Full time

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    Garner, United States Tri - Lift Industries Inc. Full time $26 - $35

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Lead Patient Service Representative

2 months ago

Garner, United States Raleigh Orthopaedic Clinic Full time
Job DescriptionJob Description

Full Time Position - Garner Location: Works in conjunction with the ROC Patient Service Supervisor to oversee day-to-day operations of Garner Patient Service Representatives (PSR). Coordinates PSR coverage in the Garner clinic and works with PSR Supervisor to coordinate back up support when needed. The Lead supports efficient clinic flow and communicates accurately and positively with team members, patients, PSR Supervisor, Clinical Staff, and Physicians. The PSR-Lead works with management to ensure practice policies and guidelines are being met. This position is a dual role and will perform both Patient Service Representative and Lead job duties.

QUALIFICATIONS:

Requires a minimum of 3 years’ experience in practice environment with previous Lead or Coordinator experience in a larger front desk office environment. Must demonstrate excellent customer service attitude/behavior; proficiency in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism and quality focus. Functions well in a team focused environment. Ability to problem solve and demonstrate critical thinking abilities. Experience dealing with the public; ability to maintain composure when confronted with stressful situations; neat appearance and pleasant, outgoing personality; accuracy in obtaining patient information; excellent communication skills required. Electronic health record experience required.

Must be able to work in a cooperative manner and maintain effective working relationships with management/supervisors, co-workers, customers and vendors.