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Customer Service Associate

4 months ago

Scarborough, United States LaPlante Electric Inc. Full time
Job DescriptionJob Description

LaPlante Electric Inc. of Scarborough, ME is currently hiring for an outgoing full-time Customer Service Associate to assist our clients with all their inquiries and ensure they have the best experience with us. This 100% in-office position works full-time, works a flexible schedule based upon clients' needs, and earns a competitive wage of $20 - $25/hour. We are local electrical industry leaders and believe that hard work can also be fun.

In addition to top pay and our positive culture, we offer our Customer Service Associate the following benefits and perks:

  • Health, dental, vision, disability, supplemental, and life insurance
  • 401(k) with match
  • Paid time off (PTO) and Paid Holidays
  • Paid training
  • Tuition reimbursement
  • Professional development assistance
  • Potential for overtime work at 1.5 times the hourly rate

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy Just fill out our initial mobile-friendly online application. We hope to meet you soon


OUR IDEAL CUSTOMER SERVICE ASSOCIATE

  • Customer service driven - Eager to help customers regardless of challenges
  • Reliable - Show up to work on time and prepared
  • Career-minded - Looking for more than just a job
  • Strong attention to detail - Completes tasks with a strong sense of thoroughness and accuracy
  • Self-motivated - Sees what needs to be done and does it

If these ideal customer service/office traits describe you, please continue reading


ABOUT LAPLANTE ELECTRIC INC.

We are a Maine-based family-run company that specializes in electrical services and installations including standby generator and ductless heat pump services. In 1974, Mike LaPlante started this business with only one pickup truck and his work ethic. Since 1974, technology has developed, and our team has grown. We provide quality services, but also value fairness, respect, and honesty. From 24/7 customer service to emergency night or weekend service, we want our clients to be happy. Every day we strive to exceed expectations and serve our community

We recognize that relationships are a two-way street and that having happy and grateful team members is the way to bring world-class service to our customers. This is why we take care of our staff For our amazing team, we offer an excellent benefits package, opportunities for advancement, and a fun, engaging work environment.


CUSTOMER SERVICE ASSOCIATE REQUIREMENTS

As a Customer Service Associate, you are essential to our electrical services as a client-facing employee You warmly greet all customers, both by phone and in-person as well as stay in touch with them throughout the project process so they are always well-informed and up-to-date. As a helpful individual, you assist the owners in special customer service-related projects and provide coverage for service, project, and other client experience personnel who is extremely busy or on vacation. You manage client inquiries in a timely manner, respond to social media inquiries, and keep our files updated and organized. You feel good about keeping our clients informed and happy

  • 2+ years of customer service experience
  • A love for assuring customer happiness
  • A happy and optimistic attitude and disposition

Do you have fantastic communication skills? Are you able to work in a fast-paced environment efficiently and effectively? Can you work well with a team? Do you manage your time effectively and prioritize tasks accordingly? If yes, give us the chance to review your information.


ARE YOU READY TO JOIN OUR ELECTRICAL OFFICE TEAM?

If you are excited about this Customer Service/office opportunity, don't delay. Apply today

Location: 04074