IA & SS Master

3 weeks ago

Washington, United States New Light Technologies In Full time $87,000 - $131,000
Job DescriptionJob Description

Duties and Responsibilities:

  • Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
  • Some network and server solution design and architecture.

Education:

a. College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience

b. CompTIA Net+ and/or CompTIA Security+ certifications preferred

Requirements:

  • Exceptional written and oral communication skills.
  • Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone
  • Strong understanding of technology and business productivity systems.
  • Active Directory knowledge and experience.
  • Kaseya
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Excellent customer service skills.
  • Ability to work under moderate supervision..
  • Microsoft Desktop operating systems certification preferred.
  • Valid Driver License and ability to drive to customer locations when required.

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