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Kitchen Fire Suppression Service Manager
3 months ago
Total Fire Protection (TFP1, Inc.) specializes in all aspects of sales and service of Fire and Life Safety products. We are a recognized leader in the fire protection industry and provide our services and products both nationally and locally. Our customer base ranges from commercial buildings and tenants to retail stores, hospitals, schools, construction and transportation industries, giving us the opportunity to sell our products and services to a vast majority of businesses.
Total Fire Protection is looking for a Kitchen Fire Suppression Service Manager to directly oversee all duties and tasks of this functional discipline. As the Kitchen Fire Suppression Service Manager, you will report directly to the Director of Fire and Life Safety, and oversee the scheduling and training of and provide management in the field, as well as all aspects of wet/dry chemical kitchen fire suppression system projects. You will be directly responsible for the oversight of all Field Service Technicians in the inspection, testing, and maintenance of wet/dry chemical kitchen fire suppression systems, in accordance with NFPA 17A.
Essential Duties and Responsibilities:
- Develop, train, and supervise all division Employees including but not limited to field technicians, coordinators, supervisors, dispatchers, and administrative staff.
- Coordinate the activities of Subcontractors and Employees in the completion of project related tasks.
- Accountable for the completion of planning, scheduling, completion, installation, billing, warranty issues, and emergency jobs.
- Proactively communicate with customers, vendors, suppliers, and subcontractors to implement plans, programs, and processes designed to meet or exceed goals and maximize market potential.
- Work cooperatively with other departments within the company and with fellow team members including but not limited to service technicians, accounting, sales reps, project managers, and construction teams.
- Plan and monitor the day-to-day running of business to ensure smooth progress of operations.
- Responsible for P&L stated goals to track and control costs as they relate to any specific project or service activity in support of company’s gross margin objectives. Also reports the information in an effective manner to senior and or executive management, and to take corrective actions when costs are out of line with projected targets.
- Manage all installation and service requirements including material purchasing and project scheduling, with fiscal responsibility and exceptional subcontractor management.
- Cooperatively partner with the sales team to support the growth and profitability of the branch.
- Accountable for control and calibration of inspection measuring tools and test equipment.
- Ensure timely and accurate processing of work orders including the opening, closing, billing, costing, margin review, and the management and monitoring of all open and unscheduled work.
- Establish and periodically analyze department-specific metrics and reports for the purpose of coaching department supervisors on improving team performance.
- Consistently report key information to ensure Key Performance Indicators (KPIs)are attained.
- Assess financial information and adjust operational budgets to promote profitability.
- Collaborate with human resources on the recruitment, selection, counseling, and evaluation of candidates and Team Members.
- Ensure that Employee evaluations and reviews are administered on time and in compliance with Equal Employment Opportunity regulations.
- Our emergency service requires this position to be responsible for managing all technicians on call processes, calendar synchronization, and procedures.
- Continuously evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
Required Skills and Experience
- Seven (7) to ten (10) years industry experience within an operations supervisory/ management role including planning, estimating, contracting, project management, installing pipe and nozzles, installing tanks and fusible links, servicing systems, account management, and all aspects of general business management.
- Experience installing and servicing wet/dry chemical kitchen fire suppression systems.
- Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, branch administration, and effective interaction with customer/company management.
- Capacity to proactively implement organizational and process change in response to business needs.
- Robust listening, negotiation, organizational, oral, and written communication skills for efficient multi-tasking.
- Literacy to read and comprehend financial statements, blueprints, contracts, and submittals.
- Ability to accurately forecast monthly/quarterly/annual business results using appropriate financial tools and processes.
- Capability to read and negotiate scope of work for service and construction contracts.
- Previous P&L management experience a plus.
- Must obtain and retain NICET Level II in Special Hazard Fire Suppression Systems or higher within 24 months of employment.
- Must obtain and retain ICC Pre-Engineered Kitchen and Industrial Fire Extinguishing Systems within 6 months of employment.
- Must obtain and retain ICC Engineered Fire Suppression Systems within 12 months of employment.
- General experience laying out, designing, and calculating wet/dry chemical fire suppression systems.
- Experience estimating and working with a major fire suppression system manufactures.
- Knowledge of applicable local, state and federal codes preferred to start but will be required to learn.
- Computer fluency in Windows, Excel, and other Microsoft products.
- Working knowledge of AutoCAD is preferred, but not required.
- Possess a valid driver’s license and driving record that meets company requirements.
- Ability to travel up to 25% of time depending on assigned geographic location.
Think you have what it takes to be a Total Fire Protection employee? Apply to be a part of this dynamic organization
