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Service Administrator-Kitchen Suppression Specialist
1 month ago
We are seeking a highly organized and detail-oriented Service Administrator to join our team at Total Fire Protection Inc. As a key member of our service department, you will be responsible for coordinating and managing daily administrative operations, ensuring efficient allocation of resources and timely service delivery.
Key Responsibilities:
- Provide administrative support to the Service Manager and other department leaders.
- Coordinate and manage the daily administrative operations of the service department.
- Maintain and update service records, contracts, and other relevant documentation.
- Assist in clearing deficiencies and creating return service repair jobs.
- Policing internal systems for robust notes, correct tags, and reschedules.
- Coordinate and communicate with clients regarding service appointments, changes, and updates.
- Track service inventory and reorder supplies as necessary.
- Address and resolve customer concerns in a timely and professional manner.
- Collect customer feedback to improve the quality of services offered.
- Assist in the recruitment and onboarding process for new service technicians.
- Coordinate training sessions for the service team to ensure they are up to date with industry standards and company policies.
- Monitor and track service metrics, such as completion times, customer satisfaction, and technician productivity.
- Prepare regular reports for the Service Manager, customers, and other senior management.
- Ensure that all service operations comply with local, state, and federal fire and life safety regulations.
- Stay informed about industry best practices, standards, and innovations.
Requirements:
- Bachelor's degree in Business Administration or a related field preferred.
- Prior experience in administrative roles, preferably within the fire and life safety industry.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in office software and database management.
- Ability to work under pressure and handle challenging situations.
- Knowledge of fire and life safety standards and regulations is a plus.