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Service Administrator-Kitchen Suppression Specialist

1 month ago


Woodbury, New York, United States TFP1 Inc dba Total Fire Protection Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Total Fire Protection Inc. As a key member of our service department, you will be responsible for coordinating and managing daily administrative operations, ensuring efficient allocation of resources and timely service delivery.

Key Responsibilities:

  • Provide administrative support to the Service Manager and other department leaders.
  • Coordinate and manage the daily administrative operations of the service department.
  • Maintain and update service records, contracts, and other relevant documentation.
  • Assist in clearing deficiencies and creating return service repair jobs.
  • Policing internal systems for robust notes, correct tags, and reschedules.
  • Coordinate and communicate with clients regarding service appointments, changes, and updates.
  • Track service inventory and reorder supplies as necessary.
  • Address and resolve customer concerns in a timely and professional manner.
  • Collect customer feedback to improve the quality of services offered.
  • Assist in the recruitment and onboarding process for new service technicians.
  • Coordinate training sessions for the service team to ensure they are up to date with industry standards and company policies.
  • Monitor and track service metrics, such as completion times, customer satisfaction, and technician productivity.
  • Prepare regular reports for the Service Manager, customers, and other senior management.
  • Ensure that all service operations comply with local, state, and federal fire and life safety regulations.
  • Stay informed about industry best practices, standards, and innovations.

Requirements:

  • Bachelor's degree in Business Administration or a related field preferred.
  • Prior experience in administrative roles, preferably within the fire and life safety industry.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in office software and database management.
  • Ability to work under pressure and handle challenging situations.
  • Knowledge of fire and life safety standards and regulations is a plus.