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Player Development Representative

2 months ago

Coachella, United States Augustine Casino Careers Full time
Job DescriptionJob DescriptionDescription:

Summary

  • As a Casino Player Development Representative, you are responsible for cultivating and maintaining positive relationships with high-value Advantage players. Your primary objective is to enhance the gaming experience through events and promotions for these players, ensuring their satisfaction, loyalty and continued patronage at Augustine Casino.

Responsibilities

  • Supports the Casino Hosts in establishing and maintaining strong relationships with Advantage players through personalized interactions and excellent guest service.
  • Anticipate and fulfill the needs and preferences of players to enhance their overall experience at the casino.
  • Utilize QCI Host tool to track activity and player development.
  • Act as a point of contact for VIP players, addressing their inquiries, requests and concerns promptly and professionally.
  • Work closely with The Club and Marketing teams to effectively communicate promotions, giveaways and Advantage membership benefits.
  • Develop strategies to retain and increase the loyalty of high-value players.
  • Promptly respond to special requests, inquiries and guest complaints in a calm, efficient and courteous manner.
  • Utilize all data analysis regarding Free Play, Comps, promotion participation and ROI to make necessary adjustments to meet operational goals.
  • Resolve conflicts or concerns raised by players, working closely with other departments to ensure timely and satisfactory resolutions.
  • Document and report player feedback to management for continuous improvement.
  • Adhere to all gaming regulations and ensure that player interactions comply with the casino's policies and procedures.
  • Work closely with other departments, including The Club, F&B and gaming operations, to provide seamless and comprehensive services to Advantage players.
  • Cover shifts in The Club as needed.
Requirements:

Skills/Abilities

  • Excellent communication and presentation skills.
  • Strong guest service and interpersonal skills.
  • Strong sense of urgency and ability to thrive in fast-paced environment.
  • Strong organizational skills; must be able to multitask.
  • Proficiency in Microsoft Word and Outlook.
  • Bilingual (Spanish and English).
  • Comfortable in front of camera (video and still).

Qualifications/Education/Experience

  • Must be 21 years of age or older.
  • High School diploma.
  • 2 or more years of experience in a customer service or hospitality role, preferably within the gaming or entertainment industry.
  • Knowledge of casino operations, games, and player tracking systems is preferred.
  • Must be able to successfully pass a pre-employment drug screen and background investigation.
  • Must be able to obtain and retain a gaming license through the Augustine Gaming Commission.

Physical Demands/Work Environment

  • Must be comfortable working in front of a computer as well as spending long periods of time on your feet on the casino floor.
  • Must be able to lift and periodically carry up to 25 lbs.

Note

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.


If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

Key Employee

This position requires a background, finance, and drug screening. You will be required to provide two years’ worth of tax returns, 12 months of bank statements, and have no felony or theft in your criminal history. If any of the gaming requirements are not met, it will result in the applicant being denied a gaming license.

Indian Preference Policy

Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.

Equal Opportunity Employer

Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.