Front Desk Agent

3 weeks ago


Augusta, United States Hyatt Place Augusta Part time
Job DescriptionJob Description

Position: Gallery Host/Front Desk Agent
Location: Hyatt Place Augusta
Employment Type: Part-time
Shift: Flexible, including weekends and holidays

About Us:
At Hyatt Place Augusta, we pride ourselves on delivering exceptional service with a personalized touch. As part of the Hyatt family, we are committed to creating an engaging and welcoming environment for both our guests and our team members. We seek enthusiastic and dedicated individuals to join our team and contribute to the seamless guest experience we are known for.

Position Summary:
We are looking for a motivated and personable Gallery Host/Front Desk Agent to join our team. This role is essential in ensuring our guests feel welcomed and valued from the moment they arrive until their departure. The ideal candidate will be proactive, friendly, and able to manage multiple tasks efficiently in a fast-paced environment. Open availability is essential for this role.

Key Responsibilities:

  • Greet and assist guests with the check-in and check-out process, ensuring a smooth and welcoming experience.
  • Provide guests with information about hotel amenities, services, and local attractions.
  • Address and resolve guest inquiries, concerns, and requests in a timely and professional manner.
  • Handle payment transactions, including cash, credit cards, and room charges, accurately and securely.
  • Assist with food and beverage service in the Gallery Kitchen, maintaining a clean and inviting space.
  • Maintain a thorough knowledge of hotel policies, procedures, and promotions.
  • Work collaboratively with other team members to ensure a seamless guest experience.
  • Uphold Hyatt’s high standards of service and professionalism at all times.

Qualifications:

  • Previous experience in customer service, hospitality, or a related field is preferred but not required.
  • Strong communication skills with a focus on customer service excellence.
  • Ability to multitask and remain calm under pressure in a fast-paced environment.
  • Proficiency in basic computer skills; experience with hotel management software (e.g., Opera PMS) is a plus.
  • Flexible availability, including the ability to work weekends and holidays.
  • A positive attitude, strong work ethic, and a commitment to teamwork.

If you are passionate about hospitality and eager to be part of a dedicated team, we invite you to apply for the Gallery Host/Front Desk Agent position at Hyatt Place Augusta. Join us in creating memorable experiences for our guests and a rewarding workplace for our employees.


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