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Front Desk Representative

2 months ago

Augusta Georgia, United States Home2 Suites Augusta Full time
Job Summary:

As a Front Desk Representative at Home2 Suites Augusta, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Manage the front desk operations, including handling phone calls, messages, and requests.
  • Maintain accurate records and reports, including guest information and hotel operations.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or hospitality setting is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and adapt to changing situations.
  • Basic arithmetic skills and ability to handle cash and credit transactions.
Benefits:
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive training program.
  • Uniforms and name tags provided.