At Your Service Agent

3 months ago

Augusta, United States Augusta Marriott at the Convention Center Full time
Job DescriptionJob DescriptionPlease do not contact the Hotel about application status.
Hiring Managers will only contact electronically those who meet the job requirements.





| Position Title: | At Your Service Agent
| Department: | AYS
| Reports to: | Front Office Manager, Asst. Front Office Manager
| Status: | PM, Hourly Non-Exempt

Compensation


$15.00 hourly




Summary of Position


Create relationships with guests that lead to Marriott and property loyalty. To serve as the main point of contact for all guest requests and needs. Responsible for answering calls, record guests request, and then pursuing the issue to a resolution. Exhibiting courteous hospitality at all times and fully owns each guest issue. When in communication with the guest, be proactive in every area, including offering additional services. Most importantly, coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result.

Essential Functions


  • Ability to verbally communicate effectively with guests and co-workers.
  • Prolonged periods of standing and/or walking.
  • Ability to visually check work, work area, and hotel space.
  • Minimum lifting of 30 pounds.



Other Requirements


  • Knowledge of English and local language
  • Ability to deal with the public in a professional and courteous manner
  • Ability to communicate with all managers, supervisors and fellow associates
  • Ability to handle conflict situations in a professional manner
  • Be well groomed and conform to the hotels dress code



Safety Awareness


Maintain safety by adhering to safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.

Notice:


ARLLC, operating as Augusta Marriott at the Convention Center, function seven days a week, twenty-four hours a day. You as an associate must realize this fact and be aware that at times, it may be necessary to move you from your accustomed shift, as business demands. In addition, you understand that business determines the amount of hours you work, and that some weeks may be scheduled for less than forty hours, and on other weeks you may be scheduled to work more than forty hours per week.




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