Inbound Call Center Representative
3 weeks ago
Job Title: Call Center Representative
Location: Phoenix
Salary: $18 per hour
Job Description:
We are seeking a dedicated and customer-focused individual to join our team as the first point of contact for out department hotline. The ideal candidate will be responsible for addressing customer issues, complaints, and inquiries efficiently and effectively.
Key Responsibilities:
Customer Support:
- Handle inbound calls promptly and professionally.
- Utilize call center scripts to manage various inquiries.
- Understand customer needs, clarify information, research issues, and provide effective solutions.
Document Control:
- Receive and sign for registered or certified mail.
- Sort and distribute incoming mail and packages.
- Create digital copies of documents for record-keeping.
- Maintain records of incoming packages.
- Collect and prepare outgoing correspondence for mailing.
- Correct and forward misdirected mail.
- Arrange for express delivery services as needed.
Data Entry:
- Accurately input data from paper formats into computer systems or databases.
- Enter data provided directly by customers.
- Verify the accuracy of data by comparing it with source documents.
- Update and maintain existing data.
- Retrieve data from electronic files or databases upon request.
- Organize and file paperwork after data entry to prevent loss.
Qualifications:
- Strong attention to detail and excellent organizational skills.
- Proficiency in data entry and familiarity with database systems.
- Effective communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively.
- Customer service experience is preferred.
If you have a knack for solving problems and a commitment to providing excellent customer service, we encourage you to apply.
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