Current jobs related to Call Center Customer Service Representative - PHOENIX - TalentBridge

  • Call Center Customer Service Representative

    4 months ago

    Phoenix, United States MHA Systems Inc. Full time

    Job DescriptionJob DescriptionJob description:Call Center Customer Service Representative for Loan ProcessingPosition Summary:We are hiring Call Center Customer Service Representatives - $2000 hiring bonusThe Call Center Customer Service Representative/Loan Processor provides superior effective customer service and assures accurate information has been...

  • Call Center Customer Service Representative

    3 months ago

    Phoenix, United States Upgrade, Inc. Full time

    **Call Center Customer Service Representative** Phoenix / Customer Service / Full-time Upgrade is a fintech unicorn founded in 2017. In the last four years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $7 billion in affordable and responsible credit. Our innovative Upgrade Card combines the flexibility of a...

  • Call Center Representative

    2 days ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Title: Alarm Install CoordinatorTop Skills1) Call Center Experience2) Customer service experience3) High volume call placements (outbound & inbound)-CONTRACT TO HIRE- 6 MONTHSProject Coordinator that can be trained to work a phone dialer/program and create/scheduling in Mastermind.Working in a call center environment....

  • Call Center Representative

    3 weeks ago

    Phoenix, United States tango Full time

    The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with...

  • Call Center Representative

    2 months ago

    Phoenix, United States BCI Acrylic Independent Dealers Full time

    Job DescriptionJob DescriptionCall Center RepresentativeWith more than 25 years in business, Apex Windows and Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.Apex Windows and Bath is...

  • Call Center Representative

    3 weeks ago

    Phoenix, United States BCI Acrylic Independent Dealers Full time

    Call Center Representative With more than 25 years in business, Apex Windows and Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. Apex Windows and Bath is looking for a Call Center...

  • Bilingual Customer Service Representative

    5 days ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Key ResponsibilitiesWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Acro Service Corp. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in a fast-paced call center environment.RequirementsHigh-level of PC proficiency and familiarity with a call...

  • Call Center Representative

    6 days ago

    Phoenix, Arizona, United States Swift Transportation Full time

    {"Job Title": "Call Center Specialist", "Job Summary": "We are seeking a highly skilled Call Center Specialist to join our team at Swift Transportation. As a Call Center Specialist, you will be responsible for resolving equipment issues with drivers and vendors, making safe and cost-effective decisions to get our equipment back up and running in a timely...

  • Bilingual Customer Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Summary:Acro Service Corp is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working effectively as a member of a support team.Key...

  • Call center representative

    4 days ago

    Phoenix, United States Randstad Full time

    Randstad is currently hiring and looking to fill multiple Call Center Representative positions in Phoenix, AZ 85034. Please review the job details below: Location: Phoenix, AZ 85034(Onsite) Shift: Flexibility for an 8 hour shift between the hours of 6:00AM-4:00PM Monday-Friday Pay: $19.00/hr. ($20.00/hr. for Spanish) salary: $19 - $20 per hour shift: First...

  • Call Center Representative

    2 days ago

    Phoenix, United States Randstad USA Full time

    Job DescriptionJob DescriptionRandstad is currently hiring and looking to fill multiple Call Center Representative positions in Phoenix, AZ 85034. Please review the job details below:Location: Phoenix, AZ 85034(Onsite)Shift: Flexibility for an 8 hour shift between the hours of 6:00AM-6:00PM Monday-FridayPay: $19.00/hr. ($20.00/hr. for...

  • Customer Service Representative

    6 days ago

    Phoenix, Arizona, United States Mountain Park Health Center Full time

    Job SummaryThe Customer Service Representative is a vital member of our team at Mountain Park Health Center, responsible for providing exceptional patient care and support. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesUpdate patient demographics and...

  • Senior Call Center Representative

    7 days ago

    Phoenix, Arizona, United States Collabera Full time

    Job SummaryWe are seeking a highly skilled Senior Call Center Representative to join our team at Collabera. As a key member of our customer service team, you will be responsible for providing exceptional support to our commercial and business banking clients.Key ResponsibilitiesHandle all treasury products inquiries and resolve issues in a timely and...

  • Bilingual Call Center Representative

    4 months ago

    Phoenix, United States Recruiting Firm Full time

    Job DescriptionJob DescriptionAre you fluent in two languages and passionate about delivering exceptional customer service? If so, we encourage you to apply for our Bilingual Call Center Representative position! In this dynamic role, you’ll bridge communication gaps and be the voice of support for our diverse customer base. You’ll handle inbound and/or...

  • Call Center Representative

    3 weeks ago

    Phoenix, United States Diverse Lynx Full time

    Role: Call Center Representative Job Type: Contract Location: Phoenix, AZ Job Description: This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial...

  • Call Center Representative

    6 days ago

    Phoenix, United States Diverse Lynx Full time

    Role: Call Center Representative Job Type: Contract Location: Phoenix, AZ Job Description: This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial...

  • Senior Call Center Representative

    2 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job OverviewCollabera is seeking a highly skilled Senior Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the banking and financial services industry.Key ResponsibilitiesClient Support: Handle a high volume of calls from clients, providing...

  • Customer Service Representative

    7 days ago

    Phoenix, Arizona, United States Collabera Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a Customer Service Representative, you will be responsible for providing exceptional customer service to small business credit card customers.Key ResponsibilitiesHandle 40-60 inbound calls per day to service the needs of small business credit card...

  • Call Center Representative

    1 month ago

    Phoenix, United States Adelante Healthcare Full time

    Job DetailsJob Location Adelante Healthcare Center Support Office - Phoenix, AZ Position Type Full Time Education Level HS Diploma from accredited school Job Category Health Care DescriptionPOSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling,...

  • Call Center Representative

    3 weeks ago

    Phoenix, United States SALT Dental Partners Full time

    Cute Smiles 4 Kids is looking for a FUN and energetic Call Center Rep for Pediatric patients that has a desire to grow with our pediatric dental call center. Candidates must be professional, outgoing, well-organized, reliable, team-oriented. This is a great opportunity to join our unique and evolving dental offices. We continue to build an amazing culture...

Call Center Customer Service Representative

4 months ago

PHOENIX, United States TalentBridge Full time

Step into an exciting realm of opportunity as a Customer Service Representative within our state-of-the-art call center We're actively seeking individuals who revel in the energy of a rapid-fire setting, possess an unwavering dedication to providing unparalleled customer support, and relish the chance to confront obstacles with gusto. Come aboard our vibrant team and become an integral player in guiding customers through the intricacies of their credit card accounts, guaranteeing not only satisfaction but a truly extraordinary experience. If you're prepared to join forces with a team that prioritizes excellence and customer contentment, your journey commences right here

Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 75-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 75-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution
In-depth training and regular support/coaching will be provided to help you succeed

Qualifications:
  • 6+ months of customer service experience
  • Call center experience
  • Financial services/banking experience
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience
  • Comfortable working in a fast-paced, metrics-driven environment

Pay:

  • $18 /hr

 

Location:

  • In Office - Phoenix, AZ 85027
  • HYBRID - 1 week in office, 1 week at home, alternating after training is complete

 

Schedule:

  • Training On-site
  • Mon - Fri, 8:30am - 5:00pm
  • AFTER training: there are early, mid, and late shifts available
#INDPHX