Inbound Call Representative

6 days ago


Phoenix, Arizona, United States Lessen Full time

What We Do:
Let's say a resident has a leaking toilet.

That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you).

After the work order has been created, our system and dispatch team send it to a qualified plumber in our network.

Our Follow Up Team then ensures the toilet gets fixed in a timely manner and the resident is kept updated along the way.


What You'll Do:

  • Creating new work orders for residents seeking assistance, leveraging a guided workflow on our proprietary technology. This includes helping the resident try to troubleshoot the issue, identifying the severity of the issue, and qualifying the work order to ensure the work is sent to the right vendor (45% of day)
  • Assisting residents seeking assistance with existing open work order issues. This includes providing the most recent update, connecting them to the assigned vendor, and/or escalating the work order to our escalations department (35% of day)
  • Inbound phone calls from our vendor network, guiding them through our requirements and making work order updates when needed (10% of day)
  • Team meetings, open forum to ask questions, and review of policy and procedure updates (5% of day)

You Should Have:

  • Customer service skills
  • Desire to work in a fun, teamfocused environment
  • A desire to help people through challenging situations
  • No maintenance experience required, but interest in learning a new industry
  • Attention to detail and adherence to policies and procedures
  • Resourceful, know when to reference our internal knowledge base for clientspecific business rules
  • High level of care for our partners; residents, clients, and vendors
  • Ability to adapt to change on a weekly basis due to client needs or updates to our technology
  • High School Diploma/GED highly preferred. Associate's or Bachelor's degree a plus.

Why This Role?:

  • Monthly performancebased incentives
  • High Achiever quarterly bonuses
  • Fun environment where we celebrate the National Day Calendar
  • Onsite environment where you can learn and grow with your teammates.
- #IND1

  • Phoenix, Arizona, United States tango Full time

    The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with...


  • Phoenix, Arizona, United States tango Full time

    The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with...


  • Phoenix, Arizona, United States Upgrade Full time

    About the Role:Our customer service representatives also assist with answering questions about Upgrade products, assisting customers with troubleshooting and technical assistance while delivering world class customer service. This is a dynamic role partnering with our customers to provide a best in class experience. Upgrade's Customer Service Representatives...


  • Phoenix, Arizona, United States Randstad North America, Inc. Full time

    Our client, a large financial institution, is looking for Call Center Representatives in the Phoenix, AZ area for an onsite role in a 24 hour Call Center Environment. Candidates that wish to be considered will be located within driving distance of Ph Call Center, Representative, Customer Experience, Retail, Staffing


  • Phoenix, Arizona, United States Edelman Financial Engines Full time

    DescriptionInvestment Advisor (Inbound) (Phoenix, AZ)At Edelman Financial Engines, we believe everyone deserves to move their financial life forward,We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them...


  • Phoenix, Arizona, United States Leslie's, Inc. Full time

    Respond to inbound customer calls to assist customers in resolving account issues such as payment posting errors, sales tax issues, invoice requests, and delinquent account issues Accurately and efficiently enters and processes daily cash deposits fo Accounts Receivable, Representative, Accounting, Retail, Payment


  • Phoenix, Arizona, United States TalentBridge Full time

    If you're prepared to join a team that values excellence and customer satisfaction, your journey begins right here.Compensation: $18 per hourLocation:In Office - Phoenix, AZ 85027The role transitions to a hybrid model upon meeting performance criteriaSchedule:Training schedule - initial 90 days:Mon - Fri, 8:30 am - 5:00 pmWeekends NecessaryAFTER training:...


  • Phoenix, Arizona, United States Parker & Sons Full time

    Overview: Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila...

  • Call Center Agent

    6 days ago


    Phoenix, Arizona, United States BCforward Full time

    Call Center AgentBCforward is currently seeking a highly motivated IT Call Center Agent for an opportunity in Phoenix, AZ 85007Position Title: IT Call Center Agent Location: Phoenix, AZ 85007Anticipated Start Date: ASAP.Expected Duration: 06 plus months contract.Job Type: Contract role/40 hours a Week/Onsite. Pay Rate - $22.21/hr on W2. Description:The...


  • Phoenix, Arizona, United States Leoforce Full time

    Job DescriptionJob DescriptionPosition: Customer Service Representative / Client Service RepresentativeLocation: Phoenix, AZ | Onsite PositionPay Rate: $18-$20/HR (Non-Negotiable) QualificationsThis role is a strong fit if you have:2-5 years customer service in a fast-paced environment.Ability to multi-task and handle high volume work...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Summary: • These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries. • In-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office five days per week. ...


  • Phoenix, Arizona, United States Leoforce Full time

    Job DescriptionJob DescriptionClient Service RepresentativeClient : Paychex Location : Phoenix, AZOnsite Position. OverviewUnder a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly,...


  • Phoenix, Arizona, United States A1 Garage Door Service Full time

    Job Type Full-time Description Customer Care Representative Pay: $17.50 an hour Full-Time (40hrs), Monday - Friday Location: Remote Primary Purpose: To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful...


  • Phoenix, Arizona, United States Biltmore ENT, Facial Plastics and Allergy Full time

    Job DescriptionJob DescriptionBiltmore Ear, Nose & Throat was founded in 1972 to provide uncompromising patient care. That is still our mission today, and the reason why more area physicians trust us to care for their patients than any other Phoenix area practice We specialize in ENT, Allergy, Audiology, Facial Plastics and Sleep Medicine. We are looking for...


  • Phoenix, Arizona, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service/Collections/Financial Operationswith experience in the industry.This is a 12+ Months contract opportunity with long-term potential and is located in Phoenix, AZ(Onsite).Please review the job description below. Job ID: Pay Range: $12 - $18/hour. Employee benefits include, but are not limited to, health insurance...

  • Call Center Agent

    6 days ago


    Phoenix, Arizona, United States Randstad USA Full time

    Do you have 1 year of RECENT call center experience? Are you able to start in June on June 10th, 12th, 17th, or 19th? Are you completely comfortable with $19/hr on a WEEKLY basis? This could be the perfect opportunity for you Start Date: June Pay:$19/hr on a WEEKLY basis -Inbound call center Potential Shifts Monday through Friday: 8am-4:30pm 9am-5:30pm...

  • Call Center Agent

    4 weeks ago


    Phoenix, Arizona, United States Randstad USA Full time

    Do you have 1 year of RECENT call center experience? Are you able to start in June on June 10th, 12th, 17th, or 19th? Are you completely comfortable with $19/hr on a WEEKLY basis? This could be the perfect opportunity for you Start Date: June Pay:$19/hr on a WEEKLY basis -Inbound call center Potential Shifts Monday through Friday: 8am-4:30pm 9am-5:30pm...

  • Call Center Agent

    3 weeks ago


    Phoenix, Arizona, United States Randstad USA Full time

    Do you have 1 year of RECENT call center experience? Are you able to start in June on June 10th, 12th, 17th, or 19th? Are you completely comfortable with $19/hr on a WEEKLY basis? This could be the perfect opportunity for you Start Date: June Pay:$19/hr on a WEEKLY basis -Inbound call center Potential Shifts Monday through Friday: 8am-4:30pm 9am-5:30pm...


  • Phoenix, Arizona, United States Sumitomo Mitsui Banking Corp Full time

    Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to...