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Bilingual Client Services Manager
4 months ago
Full Job Description
Do you want to meaningfully impact the lives of immigrants and those of their families, allowing them to access opportunities and build better futures?
The immigration process can be complicated, confusing, and frightening. In contrast, we strive to be clear, honest, and a safe place for immigrants and their families.
In this role, you will be helping clients clarify their goals, and what options are available, and demonstrating the care, compassion, and empathy our firm embodies.
You will have to be discerning and qualify prospective clients as good fits for us as much as persuade them to move forward and hire our firm.
You will be supported by a client services team and strategy that generates leads and appointments and a legal team that consistently transforms lives with their excellent work. Your ability to give and take feedback productively will be key to your success.
You will thrive in our fast-paced environment and incentivized to create even better and more streamlined processes to manage and follow up on a high number of leads.
This position is in person, but flexibility and hybrid work are options. Professional conduct is vital. We need someone who is warm, empathetic, and personal, who can relate to our clients and feels inspired by their journeys.
Responsibilities
- Manage and direct CRM process to streamline prospective new clients and contracts
- Provide support and accountability for Client Services Specialists in the intake, consultation, and general scheduling processes
- Manage multiple calendars simultaneously and audit for accuracy
- Drive and streamline case opening processes to facilitate a professional introduction and transition to the legal team once the case or matter has begun.
- Assure client satisfaction and quality control
- Find creative ways to incentive and inspire the Client Services team
- Direct and create firm marketing efforts
- Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your “front lines” experience.
Compensation
- Base salary will be determined DOE, to include performance-based incentive pay.
- Because we believe in creating a better world for all of us, we have an extensive list of benefits, including fully paid health insurance (zero employee contribution), dental insurance, and short- and long-term disability insurance, life insurance, generous paid time off, a wellness budget, and (after a year of employment) a 401(k) with a hefty employer match.
Qualifications
- Knowledge of the legal industry is a must.
- Demonstrated experience in customer service is required.
- Sales experience and/or experience with CRM in a law firm strongly preferred.
- Real-life experience in overcoming difficulties of your own is an asset.
- Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus.
- Demonstrated interest in immigrant advocacy is a strong preference.
- Strong and demonstrated detail-orientation is required.
- Should be familiar with Microsoft Office suite, familiarity with CRM software, case management software, online scheduling are all a plus.
- Must be fluent/native in English and Spanish in written and oral form.
About Rebecca Kitson Law
RKL is a firm dedicated to family and humanitarian based immigration law. We value legal excellence, honesty, compassion, and a warm and supportive team. We strongly believe that you can work for powerful change in the lives of immigrants and their families, have a fruitful and rewarding career in an environment that honors your voice, and truly enjoy your life and pursuits outside of work.
RKL celebrates diversity in all of its forms. RKL thus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
