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Bilingual Licensed Insurance Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Licensed Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities- Establish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.
- Provide prompt and accurate responses to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide recommendations.
- Maintain accurate records and reports to ensure seamless communication and follow-up with customers.
- Bilingual (Spanish/English) proficiency.
- Must have one of the following licenses: Property & Casualty or Life and Health, and be willing to obtain the other.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Self-motivated and proactive in problem-solving.
- Dedicated to providing exceptional customer service and meeting sales targets.
- Competitive hourly base pay.
- Monthly and quarterly production bonuses.
- Paid time off and health insurance benefits.
- Opportunities for growth and advancement within our agency.
