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Customer Service Assistant
4 weeks ago
Job Title: Customer Service Assistant
Location: Detroit, MI
Job Type: Full-time
Job Summary: The Customer Service Assistant will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to delivering excellent customer service.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with order placements, returns, and exchanges.
- Handle and resolve customer complaints with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to address and resolve complex issues.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Continuously seek to improve customer service processes and contribute to team goals.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with professionalism.
- Proficiency in Microsoft Office Suite and customer service software.
Job Posted by ApplicantPro
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