Entry Level Customer Service Assistant
2 weeks ago
Key Responsibilities
Duties and Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with product information, order status, and general inquiries.
- Resolve customer complaints and issues by providing appropriate solutions and alternatives.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction and resolve any issues.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Participate in training sessions to stay updated on company products and services.
Skills, Knowledge and Expertise
Required Skills & Abilities:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work well in a team-oriented environment.
- Proficiency in using computers and basic software applications.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt in a fast-paced environment.
- Prior customer service experience is a plus, but not required.
Benefits
Benefits:
- 401(k) retirement plan with employer matching.
- Accidental Death & Dismemberment (AD&D) insurance.
- Dental insurance coverage.
- Disability insurance for financial protection.
- Bonus opportunities for outstanding performance.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment that values creativity and innovation.
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