On-Call Visitor Experience Associate

1 month ago

San Francisco, United States COFAM- Corporation Of the Fine Arts Museums Full time
Job DescriptionJob Description

Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The Visitor Experience Team strives to provide a positive and welcoming experience for our community. As representatives of the Museums, we are constantly looking for ways to connect our visitors with local and global art, in order to promote their knowledge and curiosity of the past, deepen their engagement with the art and ideas of today, and stimulate their creative agency in their own futures.


As we begin to prepare for a busy Summer exhibition season, we are looking for individuals passionate about providing excellent service and creating memorable experiences for those who walk through our doors.


Typical Duties and Responsibilities:

  • Proactively provides friendly and courteous service to members and visitors

  • Assists visitors in navigating museum spaces

  • Ability to work effectively with the public and coworkers

  • Tracking attendance into exhibition galleries

  • Moving stanchions and other equipment, placing signage based on business needs

  • Operates coat check, checking-in visitors personal items

  • Maintain neat and organized work spaces

  • Controls crowds as needed

  • Operates a digital point of sale system as needed

  • Promotes museum membership, audio tour, and special exhibition sales on-site

  • Informs, sells and processes memberships

  • Performs other duties as assigned


Schedule:

  • Anticipated start date for this position is 07/11/2024

  • Must be available to work weekends, holidays and some evenings

  • Saturday-Sunday, Tuesday-Thursday availability preferred

  • Regular scheduled shift times are 9am-5pm, 10:30am-3:30pm

  • There will be three paid training shifts scheduled upon hire

  • Training shifts begin on Wednesdays and Thursdays, are from 9am-5pm and occur during the first two weeks of employment

  • Scheduled shifts are made available to employees 14 days in advance

  • Ideal candidates will be available to work 4 days per week including at least one weekend day.

  • Hours fluctuate pending availability and business needs


Minimum Qualifications:


Education: A High School Diploma/G.E.D. with demonstrated interest/knowledge in hospitality, art history or practice, education, or related fields a plus.


Work Experience: Must have at least two years of customer service experience.


Skills and Abilities:

  • Demonstrated punctuality and dependability

  • Commitment and ability to work varying schedules

  • Excellent interpersonal manner and ability to communicate information in a clear and concise way

  • Demonstrated confidence and enjoyment in interacting and working with the public.

  • Dedicated interest in art, art history, museum field and passion for sharing art with patrons

  • Ability to communicate problems and conduct constructive problem resolution

  • Ability to work quickly and efficiently during busy times

  • Ability to handle cash and operate a digital point of sale system

  • Ability to maintain confidentiality of patron credit information, a professional demeanor, accuracy, and attention to detail

  • Ability to work independently and make decisions in the moment with indirect supervision

  • Strong follow-through, problem-solving, and administrative skills


Working Conditions:

  • Standing and walking for up to 6 hours on wood/stone floors throughout the work day

  • Lifting objects up to 30 pounds may be required

  • Bending, twisting, reaching, pushing, pulling, and performing repetitive motions may be required

  • Dress Code: All black attire


Additional:


COFAM is committed to advancing career opportunities for a diverse pool of qualified and capable talent, centering equity and inclusion across all aspects of our recruitment strategy.


The pay rate for this position is $20.00 per hour. There are NO benefits associated with this position.


Application Deadline: Wednesday, June 5, 2024 (9pm PST)


If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HumanResources@famsf.org.


We recommend all new COFAM employees be vaccinated against COVID-19 but this is no longer a requirement of employment. Please contact humanresources@famsf.org with any questions.

___


COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.


COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin's The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.

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