On Call Program Associate
3 weeks ago
Job Description:
On Call Program Associate
Part Time
San Francisco
Agency Overview
Founded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has a history of innovation in services for vulnerable children, families, and adults for 130 years. Feltons mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 46 programs in 15 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. At the heart of our work is the belief that individuals and families in crisis must have access to services and resources to help them build on their inherent strengths and develop self-sufficiency. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains.
Program Description
San Francisco Suicide Preventions 24-hour Crisis Line provides immediate crisis intervention and emotional support to everyone who calls. Since 1962, we have been answering the telephone around the clock, whenever we are needed. We have been able to maintain this service for over fifty years through the wonderful dedication of over 200 trained individuals who volunteer their time to answer the phones and help their neighbors through a crisis. All volunteers are trained and supervised by a professional staff, and all receive ongoing training to hone their skills with the newest developments in the field of suicide prevention.
Position Overview
Provide overnight, weekend and various shifts coverage on all SFSPs 24-hour hotlines and all crisis lines. This position reports to and adheres to agencys policies/procedures and programs.
Specific Duties and Responsibilities (Essential Functions)
Service Delivery
- Answer calls from clients calling the Crisis lines or Access Line.
- Assess callers needs and provide emotional support in a non-judgmental manner.
- Empower callers to look at options and make their own decisions.
- Provide information and referrals to callers when appropriate.
- Assess suicide risks and determine plan of action.
- Provide Access Line Intake and referral support if working Access Line.
- Provide crisis intervention and emergency services as needed.
Teamwork
- Welcome, help train and support volunteers on the hotlines as needed.
- Participate in continuing education presentations as needed.
- Contribute to a positive work environment and culture by showing respect to co-workers and engaging in positive team dynamics by concentrating on work duties engage in pro agency work culture.
Compliance & QA
- Record client contacts database and communicate concerns to Supervisor
- Enters participant information by inputting alphabetic and numeric data on system.
- Maintains data entry requirements by following data program techniques and procedures.
- Keep files and data secured to protect participant confidentiality.
- Ensures compliance with legal/ethical and confidentiality standards.
- Performs other duties as assigned by the Program Director or Supervisor.
Qualifications
- Must successfully complete SFSP Crisis Line Volunteer training program or equivalent prior experience.
- AA in social work, psychology or related area, or similar education or training in suicide prevention / mental health.
- Must have demonstrated successful performance and experience on the Crisis Lines.
- Ability to communicate well, both verbally and in writing.
- Ability to work independently and with others.
- Attention to detail.
- Experience working with vulnerable populations.
- Experience with crisis interventions, suicide callers and call center work
- Demonstrate ability to engage and support clients with challenging situations and suicide ideation
- Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
- Ability to work effectively both individually and as part of a diverse team.
- Experience with evidence-based practices and de-escalating clients
- Able to exercise good judgment and maintain healthy boundaries with clients and staff.
- Able to stay awake and alert during shift Strong computer skills: MS office, data entry, write clear and accurate narrative reports
Additional Information
Job Title: Program Associate | Division: Adult & TAY
Position: On Call Non-Exempt | Compensation: DOE
Reports to: Hotline Manager
Equal Employment Opportunity:Felton Institute will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
-
On Call Program Associate
4 weeks ago
San Francisco, United States Felton Institute Full timeJob DescriptionJob DescriptionOn Call Program AssociatePart Time San Francisco Agency OverviewFounded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has a history of innovation in services for vulnerable children, families, and adults for 130 years. Felton’s mission is to respond to human needs with cutting edge social...
-
Junior Associate- Programs
2 days ago
San Francisco, United States The Asia Foundation Full timeJunior Associate- ProgramsSan Francisco, CA (Hybrid)Please apply by June 2, 2024 In an increasingly complex and interconnected world, Asia plays a crucial global role. Would you be excited at the prospect of employing your knowledge and skills to improve lives, expand opportunities, and help societies flourish across this dynamic region? You could have this...
-
Junior Associate- Programs
1 week ago
San Francisco, United States Regular Full timeJunior Associate- ProgramsSan Francisco, CA (Hybrid)Please apply by June 2, 2024 In an increasingly complex and interconnected world, Asia plays a crucial global role.Would you be excited at the prospect of employing your knowledge and skills to improve lives, expand opportunities, and help societies flourish across this dynamic region? You could have this...
-
Call Center Sales
4 weeks ago
San Marcos, California, United States San Marcos M&S Call Center Full timeCall Center Vacation Planner - SalesJob SummaryIntroduce and promote the brand to sell vacation ownership preview packages over the phone.Answer questions about vacation destinations and resort facilities and services.This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not...
-
San Francisco, United States Russell Tobin Full timeWhat are we looking for in our Associate Program Manager, Social Brand Reputation? A GLOBAL ride-hailing service is looking to hire an Associate Program Manager. Contract: 6 Months Location: Remote (West Coast) Pay: $35-39/ hourly We are building a new team called the Social Brand Reputation Team. This role will sit under Global Community...
-
San Francisco, United States Russell Tobin & Associates Full timeWhat are we looking for in our Associate Program Manager, Social Brand Reputation? A GLOBAL ride-hailing service is looking to hire an Associate Program Manager. Contract: 6 Months Location: Remote (West Coast) Pay: $35-39/ hourly We are building a new team called the Social Brand Reputation Team. This role will sit under Global...
-
Call Center Sales
4 weeks ago
San Marcos, United States San Marcos M&S Call Center Full timeCall Center Vacation Planner - SalesJob Summary Introduce and promote the brand to sell vacation ownership preview packages over the phone. Answer questions about vacation destinations and resort facilities and services. This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not...
-
On-Call Event Coordinator
1 week ago
San Francisco, United States COFAM- Corporation Of the Fine Arts Museums Full timeJob DescriptionJob DescriptionUnder the direction of the Associate Director and Manager of Event Rentals, On Call Event Coordinators at the Fine Arts Museums of San Francisco act as the official representative of the Museums for events taking place at the de Young and Legion of Honor museums. On Call Event Coordinators manage events that have been organized...
-
Afterschool Program Associate
6 days ago
San Francisco, United States Schools, Mentoring, And Resource Team, Inc (SMART, INC) Full time**About SMART** SMART (Schools, Mentoring and Resource Team, Inc.) champions education equity by supporting students in overcoming systemic barriers on their journey to a college degree. We envision a community with equitable pathways to college graduation for every student in San Francisco. SMART provides a unique twelve-year continuum of support that...
-
San Francisco, United States Q-Cells Full timeThe Energy Service team focuses on developing and managing cutting-edge energy service initiatives, including Solar Renewable Energy Credits (SREC) and Virtual Power Plants (VPP), across multiple states. We're currently looking for an Associate Program Operations Manager, Energy Services to support the implementation of Qcells' energy service programs. This...
-
Staff Accountant
4 days ago
San Francisco, United States Project Open Hand Full timeJob DescriptionJob DescriptionTITLE: Staff Accountant (On-Call) DEPARTMENT: Finance REPORTS TO: Director, Finance CLASSIFICATION: Professionals LOCATION: 730 Polk Street, San Francisco PAY RATE: $29.15 BENEFITS: No STATUS: Union, On-Call, Non-Exempt CLASSIFICATION: Professionals SUPERVISES : N/A POSITION SUMMARY: The Staff Accountant assists with Accounts...
-
Warm Line Program Manager
1 month ago
San Francisco, United States Mental Health Association of San Francisco Full timeJob DescriptionJob DescriptionTITLE: Warm Line Program ManagerREPORTS TO: Director of Warm Line ProgramsSALARY: $74k-$78kJOB STATUS: Full-time (40 hours); ExemptHOURS/DAYS:Hours: 9am - 7pm, with some evenings and weekendsDays: Monday - Thursday or Tuesday - FridayThis position is expected to work the hours necessary, including occasional times outside...
-
Extended Program Staff
4 weeks ago
San Francisco, United States Children's Day School Full timeJob DescriptionJob DescriptionExtended Program TeacherChildren’s Day School (CDS) is a co-educational preschool through eighth grade school serving over 470 students in the Mission Dolores neighborhood of San Francisco. Spanning two campuses, and home to a diverse community of students, faculty, and families, CDS is a vibrant learning community. Our...
-
Bartender (on-call)
3 weeks ago
San Francisco, United States Hyatt Hotels Corp. Full timeAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bartenders are responsible for providing libations and offering customized recommendations. The right person should be familiar with the latest in mixology, bar equipment, and sanitation...
-
Front Desk Associate
3 days ago
San Diego, United States Action Property Management Full timeJob DescriptionCreate your own schedule and work flexible hours! Action Property Management is seeking On-Call Front Desk Associates interested in working a variety of shifts at our different luxury high-rise condominiums throughout San Diego. Why Join the On-Call Front Desk Associate program?Competitive compensation $20.00 per hour Flexible scheduling....
-
Front Desk Associate
2 days ago
San Diego, United States Action Property Management Full timeJob DescriptionCreate your own schedule and work flexible hours! Action Property Management is seeking On-Call Front Desk Associates interested in working a variety of shifts at our different luxury high-rise condominiums throughout San Diego. Why Join the On-Call Front Desk Associate program?Competitive compensation $20.00 per hourFlexible scheduling....
-
On-Call Member Services Clerk
2 days ago
San Francisco, United States KQED Full timeThe on call temporary employee serves as a utility player providing customer service support to the Member Services department. Primary responsibilities include providing front line phone support as well as responding to inbound email inquiries. Other functions also include the accurate and timely data entry of essential donor information into the master...
-
Associate Veterinarian
2 days ago
San Francisco, California, United States Aurora Search Consultants Full timeAssociate Veterinarian role with incredible mentorship program We foster a team oriented culture where having fun and supporting each other are encouraged. We're dedicated to nurturing the growth and skills of veterinarians within our modern and spacious hospital. You will receive individualized support through our comprehensive 6 month mentorship program....
-
Senior Program Associate, Global Aid Policy
2 weeks ago
San Francisco, United States Open Philanthropy Full timeOpen Philanthropy is looking to hire a Senior Program Associate to join our Global Aid Policy team. The team currently consists of two full-time staff members, supported by Open Philanthropy’s wider research and operations teams. By joining, you would help us substantially increase our impact by enabling us to investigate a wider range of opportunities,...
-
Program Associate, Compliance
1 day ago
San Diego, United States Veterans Village of San Diego Full time**WE WANT YOU ON OUR TEAM!** VETERANS VILLAGE OF SAN DIEGO has been serving veterans for over 40 years. It takes determination and commitment to overcome the challenges of homelessness and chemical dependency, and we are here to serve those who have graciously served us - our VETERANS and their families! Our amazing team of employees helps fulfill our...
