Guest Experience Ambassador

3 weeks ago

San Francisco, United States Flik Hospitality Group Full time

**Salary**:$24 - $28 / Hour

**Other Forms of Compensation**:
**What makes FLIK click**
- What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions._
- We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish._

**Job Summary**:
The Guest Service Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

RESPONSIBLITIES:
Provide high-level internal and external customer support
Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
Assist in making space reservations using an online tool and escorting guests throughout the office
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
Manage the access badge process for employees and visitors according to workplace standards.
Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
Restock office, kitchen, and pantry supplies
Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.
Provide general travel support (arranging for transportation, providing directions, etc.)
Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets.
Carry out instructions for security, fire, health and safety guidelines
Provide first-line support for basic office technology
General administrative support
Interface with vendors (catering, AV, etc.) to provide seamless customer support
Respond to inquiries and anticipates customer needs
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Communicate and interact effectively with all other departments.
Conduct opening and closing walkthroughs when business requires
Other duties as assigned

KEY COMPETENCIES:
A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
- Flik is a member of Compass Group USA_

**Click here to Learn More about the Compass Story**

**Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

**Associates at Flik Hospitality are offered many fantastic benefits.**
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)

**Req ID**:1306475

Flik Hospitality Group

HILARIA KWAKUMEY

req_classification

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