Senior Manager, Visitor Engagement
3 weeks ago
SUMMARY
The Senior Manager of Visitor Engagement is a multi-department position responsible for supervising daily museum operations as well as the design and development of programs that support learning experiences for all visitors. The position is responsible for staff supervision and morale, fiscal responsibilities and sales growth as well as the strategic direction for the Exploratorium’s facilitated programs. The ideal candidate will have a passion for teaching and learning; enthusiasm for working with people of all ages, backgrounds, and ethnicities; the vision to lead and innovate programs; and the desire to create unique and meaningful learning experiences in a museum setting. The ideal candidate will have the ability to work collaboratively with multiple departments, possess exceptional leadership abilities and customer service skills, technical aptitude with point of sale systems, excellent organizational, analytical, marketing and public relations talents. The ideal candidate will also demonstrate a proven ability to analyze and solve problems, establish and meet goals, set priorities, handle diverse responsibilities and deadlines, and manage an eclectic, energetic staff. The Senior Manager of Visitor Engagement will also be responsible for partnering with the Senior Director and the Chief Brand Officer on representing educational programming for the purpose of fundraising and Board visibility. This position reports to the Senior Director of Visitor Engagement.
ESSENTIAL FUNCTIONS
Strategy and Program Direction
Collaborate with the Senior Director of Visitor Engagement and other leaders to improve all aspects of the visitor experience. Collaborate with the Senior Director of Visitor Engagement on the strategic direction for the Exploratorium’s facilitated programs Lead efforts to align operations and management of facilitated programs Produce annual strategic plan for division in partnership with Senior Director of Visitor EngagementStaff Supervision
Manage daily operations of the Visitor Services department Foster a culture of experimentation, learning, and creativity that attracts, inspires, and motivates a diverse staff. Hire, train, and manage a diverse staff. Strategically develop and refine training plans and materials for large cross-functional team; ensure successful execution, both with the staff and within systems Lead, manage, and mentor a team of Managers, Assistant Managers and Visitor Engagement staff; model standards for staff; set pace for work quality and productivity Develop and maintain a team-oriented environment; maintain effective lines of communication between staff and management Produce policies/procedures handbook for Visitor Engagement employees with a goal of streamlining and improving the visitor experience Develop cross-functional monthly staffing plan to facilitate both staff development and optimal visitor serviceFundraising/Grants
Participate in donor solicitations, grant writing, and grant stewardship in close collaboration with the Institutional Advancement Team. Maintain and cultivate positive donor relations.Fiscal Responsibilities and Sales Growth
Meet attendance and financial goals for all earned income streams including ticketing, field trips, membership, Tactile Dome and retail; analyze business performance and implement action plans to improve sales Collaborate with Senior Director/AD in budget and forecast planning; work within established budget assist with cash management, audits, reconciliation, and inventory control Complete fiscal day/month/year accounting and reporting procedures and produce custom reports as needed Model and maintain commitment to providing exceptional customer service; service oriented with a guests come first mentality Manage visitor comment and complaint resolution Produce daily, weekly, monthly, quarterly, and annual attendance/revenue reports; provide custom attendance and revenue data as needed Assist with accurate and timely completion of scheduled inventories and database maintenance Represent the VE department on Transactional Systems Task Force and maintain equipment and systems in close coordination with the Information Technology department Maintain appearance and functionality of all areas of the museum floor, ensuring they are functional, safe, and visitor ready, with a focus on guest and staff safety at all times; assist during emergency procedures Acts proactively to include Visitor Engagement requirements into future exhibition planning; work cooperatively with other museum departments to ensure an integrated guest experience Perform other duties and assignments as neededMINIMUM QUALIFICATIONS
BA/BS or equivalent 5 years supervisory/management experience in a similar position, preferably in a non-profit, museum, informal science education institution, or attractions environment Must be available to work weekend, evening and holiday hours as required by business needs Strong computer skills, including advanced experience with POS systems, MS Word and Excel; ability to learn additional software programs Previous experience with Siriusware or other POS administration required Must have experience scheduling a complex staff of over 50 employees; previous experience with When to Work or similar online scheduling tools preferred Must have excellent communication skills and ability to remain diplomatic and equitable Ability to be professional and courteous with general public, educational community, museum staff, and professional guests; comfortable interacting with senior management, high level donors, and all other members of our diverse community Strong organizational and time management skills; precise and detail-oriented; able to multitask and handle multiple priorities Advanced understanding of financial planning and analysis, including accounting, budgets and reporting Excellent crisis management and resolution skills; ability to calm escalated situations, both in person, over the phone, and through email Demonstrated ability to work independently and in close cooperation with other team members; must be a team player and hands-on leader Ability and interest in learning exhibits and their scientific principles and communicating these to students, teachers and general visitors Be or be willing to become First Aid/CPR certified and maintain certificationPREFERRED QUALIFICATIONS
Previous experience with CRM software strongly preferred Experience and ability to lead work that advances equity, DEAI and anti-racism Bilingual/MultilingualPHYSICAL REQUIREMENT
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 50 pounds short distances Able to work in a noisy and sometimes chaotic environment and be flexible under a variety of circumstancesAPPLICATION DEADLINE
This position is open until filled
HOW TO APPLY
This is a regular, full-time (37.5 hours per week), exempt, non-union position that includes benefits. The salary range for this role is $91,650 to $97,500 DOE. Please, no phone calls in regards to this job. To apply, please visit the Exploratorium job page.
The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.
Exploratorium
Piers 15/17, San Francisco, CA 94111
Website: . No phone calls, please
The Exploratorium is committed to a diverse workforce.
-
Visitor Engagement Facilitator
1 week ago
San Francisco, United States Exploratorium Full time**SUMMARY** The Visitor Engagement Facilitator is a multi-department position that serves as educator and facilitator of informal science and art experiences for all museum visitors. This position works cross-functionally in visitor experience and visitor services roles to welcome and provide visitors with meaningful educational engagement throughout their...
-
Senior Manager
3 days ago
San Diego, United States The San Diego River Park Foundation Full timeCompany Description The San Diego River Park Foundation is a 501c3 nonprofit organization founded in 2001, aimed at creating a healthier future for the iconic San Diego River and the people of San Diego and its visitors. We strive to build a river-long system of parks, community places, and pathways, and bring together a diverse group of individuals,...
-
Senior Manager
2 weeks ago
San Diego, United States The San Diego River Park Foundation Full timeCompany DescriptionThe San Diego River Park Foundation is a 501c3 nonprofit organization founded in 2001, aimed at creating a healthier future for the iconic San Diego River and the people of San Diego and its visitors. We strive to build a river-long system of parks, community places, and pathways, and bring together a diverse group of individuals,...
-
Visitor Services Team Lead
2 weeks ago
San Francisco, United States Children's Creativity Museum Full time**Job Title**:Visitor Services Team Lead **Department**: Museum Experience **Reports to**: Bertha Rodriguez Vazquez, Director of Finance **FLSA Status**: Non-exempt, full-time **Work Schedule**:30-37.5 Hours a week; Wednesdays - Sundays plus occasional evenings **Salary**:$25-$26/hour with medical, dental and other benefits **Organizational...
-
Senior Product Manager, Customer Engagement
1 month ago
San Francisco, United States eSentire Full timeAbout ESentire eSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats. Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting...
-
Senior Product Manager, Customer Engagement
2 weeks ago
San Francisco, California, United States eSentire Full timeAbout ESentire eSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.Founded in 2001, the company's mission is to hunt, investigate and stop cyber threats before they become business-disrupting events....
-
San Francisco, California, United States 100-SFDC Inc. Full timeInc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Senior Manager, Inclusive Marketing and Engagement page is loaded Senior Manager, Inclusive Marketing and Engagement Apply remote type Office -...
-
Senior Fullstack Engineer, Visitors
3 weeks ago
San Francisco, United States Envoy Full timeAbout Envoy Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems. Envoy provides a simple way to manage your complex...
-
Engagement Manager
1 month ago
San Francisco, California, United States CloudFlare Full timeAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Engagement Manager
4 weeks ago
San Francisco, California, United States CloudFlare Full timeAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
San Francisco, California, United States 100-SFDC Inc. Full timeInc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement.Senior Manager, Inclusive Marketing and Engagement page is loaded Senior Manager, Inclusive Marketing and Engagement Apply remote type Office -...
-
Senior Network System Admin
4 days ago
San Francisco, United States Creative Financial Staffing Full timeSenior Network/System Administrator Our client is a well known to the San Francisco area and a main attraction to visitors. Established in part, in the 1800s, this is a long standing attraction. We are engaged in an immediate search for a Senior Network/System Administrator. Some highlights Senior Network/ System Administrator gets to take part in include:...
-
Brand Engagement Specialist
3 weeks ago
San Francisco, United States Autodesk Full timeJob Requisition ID # - 24WD77711 Position Overview As the Brand Engagement Specialist, you will create and promote exceptional Gallery experiences for visitors as directed by the Brand Engagement Manager. In this role, you will lead tours, and onsite brand activations that act as catalysts to sales, collaborative partnerships, brand awareness, and to serve...
-
Senior Network System Admin
2 weeks ago
San Francisco, California, United States Creative Financial Staffing Full timeSenior Network/System AdministratorOur client is a well known to the San Francisco area and a main attraction to visitors. Established in part, in the 1800s, this is a long standing attraction. We are engaged in an immediate search for a Senior Network/System Administrator. Some highlights Senior Network/System Administrator gets to take part in include:...
-
Senior Network System Admin
4 weeks ago
San Francisco, United States Creative Financial Staffing Full timeSenior Network/System Administrator Our client is a well known to the San Francisco area and a main attraction to visitors. Established in part, in the 1800s, this is a long standing attraction. We are engaged in an immediate search for a Senior Network/System Administrator. Some highlights Senior Network/System Administrator gets to take part in include:...
-
Engagement Manager
4 weeks ago
San Francisco, United States Thunder Full timeJob DescriptionJob DescriptionTHUNDER | JOB DESCRIPTIONEngagement ManagerLocation: Remote US, Preferred: NYC or SF/Bay AreaJob SummaryThunder's Engagement Manager serves as the primary point of customer contact for our customer engagement and ensures successful project delivery. They track and report on solution progress and project status, owning...
-
Engagement Manager
4 weeks ago
San Francisco, United States Thunder Full timeJob DescriptionJob DescriptionTHUNDER | JOB DESCRIPTIONEngagement ManagerLocation: Remote US, Preferred: NYC or SF/Bay AreaJob SummaryThunder's Engagement Manager serves as the primary point of customer contact for our customer engagement and ensures successful project delivery. They track and report on solution progress and project status, owning...
-
On-call Visitor Experience Associate
2 weeks ago
San Francisco, United States COFAM- Corporation Of the Fine Arts Museums Full timeComprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The Visitor Experience Team strives to provide a positive and welcoming experience for our community. As representatives of the Museums, we...
-
Engagement Manager
2 weeks ago
San Francisco, United States Family Connection Center Full time**Job Title:**:Engagement Manager **Reports To**: Communications and Development Director **Location:**:San Francisco**: **Compensation**: $75,000 - $80,000 per year, DOE, plus excellent benefits package **Classification**: Exempt, full-time position, and 40 hrs/wk **Schedule:**:Monday-Friday, some hybrid work, with occasional weekends **Deadline to...
-
On-Call Visitor Experience Associate
2 weeks ago
San Francisco, California, United States COFAM- Corporation Of the Fine Arts Museums Full timeJob DescriptionJob DescriptionComprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The Visitor Experience Team strives to provide a positive and welcoming experience for our community. As...
