Current jobs related to Full-time IT Service Desk Associate - Plano - GuideIT

  • Full-time IT Service Desk Specialist

    2 weeks ago

    Plano, Texas, United States GuideIT Full time

    Job SummaryGuideIT is seeking a highly skilled IT Service Desk Associate to join our team in Plano, TX. As a key member of our support team, you will provide top-notch technical assistance to our customers, ensuring their technology needs are met with expertise and professionalism.Key ResponsibilitiesProvide first-level technical support to end-users for...

  • IT Service Desk Associate

    2 months ago

    Plano, United States GuideIT Full time

    About GuideITGuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate...

  • IT Service Desk Associate

    2 months ago

    Plano, United States GuideIT Full time

    About GuideITGuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate...

  • IT Service Desk Associate

    1 month ago

    plano, United States GuideIT Full time

    About GuideITGuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate...

  • IT Service Desk Associate

    4 weeks ago

    Plano, United States GuideIT Full time

    About GuideITGuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate...

  • IT Service Desk Associate

    4 weeks ago

    Plano, United States GuideIT Full time

    About GuideITGuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate...

  • Service Desk Specialist

    1 month ago

    Plano, Texas, United States Insight Global Full time

    Job Title: Level 1 Service DeskThis role is an exciting opportunity to join a dynamic team at Insight Global, a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.We are seeking a highly skilled and motivated Service Desk Specialist to provide exceptional customer service and...

  • Service Desk Specialist

    2 weeks ago

    Plano, Texas, United States Insight Global Full time

    Job Summary: We are seeking a highly skilled Service Desk Specialist to join our team at Insight Global. As a Service Desk Specialist, you will be responsible for providing exceptional phone support to internal employees, drafting tickets, troubleshooting issues, and escalating complex problems to senior technicians.Key Responsibilities:Provide phone support...

  • Service Desk Technician

    3 weeks ago

    Plano, Texas, United States She Recruits, LLC Full time

    Job Title: Service Desk/Help DeskLocation: Plano, TX areaSalary: $65k-$80kThe Service Desk/Help Desk is the primary point of contact for clients seeking technical support. As a Service Desk/Help Desk professional, you will be responsible for providing reactive remote support to clients, ensuring timely and effective resolution of technical issues.Key...

  • Front Desk Associate, Plano

    4 weeks ago

    Plano, Texas, United States Equinox Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Member Services: Greet members and guests,...

  • Service Desk Technician

    2 weeks ago

    Plano, Texas, United States She Recruits, LLC Full time

    Job Title: Service Desk/Help DeskLocation: Plano, TX areaSalary: $65k-$80kThe Service Desk/Help Desk is the primary point of contact for clients seeking technical support. As a Service Desk/Help Desk Engineer, you will be responsible for providing reactive remote support to clients, ensuring their IT systems are functioning optimally. You will work within...

  • Service Desk/Help Desk

    5 months ago

    Plano, United States She Recruits, LLC Full time

    Job Title: Service/Help Desk Location: Plano, TX areaSalary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and...

  • Service Desk

    1 month ago

    Plano, United States Futran Tech Solutions Pvt. Ltd. Full time

    Role : Service Desk Location : 5445 Legacy Drive, Suite #300, PLANO, TX - 75024 Responsibilities Language: English Role purpose: Answer Phone calls, Chat and Self-service tickets from end users and track status and progress to resolution 24/7 rotational Shifts Main responsibilities: Answer user queries assist them with L1 troubleshooting Call & customer...

  • Service Desk Specialist

    1 week ago

    Plano, Texas, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Service Desk Specialist to join our team at Insight Global. As a Service Desk Specialist, you will be responsible for providing exceptional phone support to internal employees, drafting tickets, and troubleshooting issues over the phone or escalating them as needed.Key ResponsibilitiesManage tickets in the ticket portal...

  • Service Desk Specialist

    2 weeks ago

    Plano, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary: We are seeking a skilled Service Desk Specialist to join our team at Futran Tech Solutions Pvt. Ltd. as a Technical Support Associate. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and the ability to work in a fast-paced environment.Key Responsibilities: Answer phone calls, chats, and...

  • Service Desk Representative

    4 weeks ago

    Plano, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Service DeskAt Futran Tech Solutions Pvt. Ltd., we are seeking a highly skilled and motivated Service Desk professional to join our team. As a Service Desk representative, you will be the first point of contact for our customers, providing timely and effective support to resolve their technical issues.Key Responsibilities:Answer phone calls,...

  • Front Desk Associate

    7 days ago

    Plano, Texas, United States Cowboys Fit Full time

    Job OverviewCowboys Fit is seeking a highly motivated and customer-focused individual to join our Member Services Team as a Front Desk Associate. This role is responsible for providing exceptional experiences for our members and guests, ensuring a seamless and welcoming environment at our club.Key Responsibilities:Manage member and guest check-in processes,...

  • Service Desk

    2 weeks ago

    Plano, United States Futran Tech Solutions Pvt. Ltd. Full time

    Role : Service DeskLocation : 5445 Legacy Drive, Suite #300, PLANO, TX - 75024ResponsibilitiesLanguage: English Role purpose: Answer Phone calls, Chat and Self-service tickets from end users and track status and progress to resolution 24/7 rotational Shifts Main responsibilities: Answer user queries assist them with L1 troubleshooting Call & customer...

  • Full Desk Recruiter

    6 days ago

    Plano, United States KayeBassman International Full time

    About Us:Kaye/Bassman International, established in 1981, is a leading executive search firm specializing in connecting top talent with premier organizations. We pride ourselves on our deep industry knowledge and commitment to excellence in recruitment.Position Overview:We are seeking a motivated Full Desk Recruiter to join our team, focusing on the Consumer...

  • Service Desk Analyst

    3 weeks ago

    Plano, Texas, United States Regional Management Corp. Full time

    Job Title: Service Desk AnalystRegional Management Corp. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and resolving problems to end-users in a call center environment.Key Responsibilities:Provide high-quality technical support and resolve problems to...

Full-time IT Service Desk Associate

3 months ago

Plano, United States GuideIT Full time
Job DescriptionJob Description

About GuideIT 

GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team Candidate must live in the Dallas/Fort Worth area, be results oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.  

About the Role 

The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns. The IT Service Desk Associate must be flexible to work a varying shift schedule that may include evenings and weekends. 

Primary Duties 

  • Provide first level technical support to end users for technology-related issues 

  • Experience with Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.) 

  • Experience using an incident tracking system 

  • Ensure proper documentation for each interaction and escalate when necessary 

  • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes 

  • Provide support to investigate data anomalies to determine possible root causes 

  • Provide solutions and/or recommendations to end user problems reported to Service Desk 

  • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes 

  • As needed, provide support to coach/mentor system functional end user training 

  • Interested in career advancement within the Information Technology career field 

  • All candidates must be shift flexible. Night, weekend and/or holiday work will be required 

  • Will be rated and reviewed in customer satisfaction surveys for delivery of service 

  • Escalate issues to appropriate parties as necessary 

Qualifications & Required Skills 

  • 1+ years of technical troubleshooting experience 

  • Strong communication and interpersonal skills 

  • Microsoft Operating Systems experience: 1+ years of Service Desk support experience in a Microsoft environment that includes Windows XP and Windows 7 

  • Microsoft Office suites including Office 2003, Office 2007, Office 2010, Office 2013 and Office 365 

  • Microsoft Applications: Microsoft Outlook, multiple versions 

  • Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers) 

  • Experience with other applications such as Active Directory, MFA, etc. 

  • ITIL training and/or experience 

  • Previous experience in a call center environment 

  • Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones 

Education and Certifications 

  • High school diploma and/or GED  

  • Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred 

Position Location 

  • Dallas/Fort Worth area-Hybrid

Benefits 

  • GuideIT offers competitive pay, performance-based bonuses and 401K with match.  Health, dental and vision insurance coverage, paid holidays and paid time off for full-time employees. 

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

Powered by JazzHR

zcN649MPLa