Technical Support Engineer

3 weeks ago

Chicago, United States Fortinet Full time

As a Technical Support Engineer, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Engineering, QA and Security Research to provide direct technical web and telephone support to Fortinet Customers. You will be working as an integral part of the Support team, being the main link between Support and Product Development, working to accelerate customer ticket handling. This will involve a wide range of skills, including reading source code, log files, dump files, network and endpoint traces to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles.

Responsibilities

  • Analyzing, resolving complex, challenging issues including follow up on technical cases including proper escalation and management of the case until closure.
  • Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner.
  • Be a large part in driving the quality of FortiMonitor, FortiRecon and FortiNDR Cloud products forward, either by yourself or by coordinating activities of different departments in the business units.
  • Be a part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently.
  • Reproduction of customer environments on lab equipment
  • Participate in weekend support rotation schedule.
  • Knowledge, idea and experience sharing within the team.
  • Develop core competency in Fortinet product line and technologies.

Requirements

  • Preferred 3 years of experience in Technical Support/Escalation engineer/IT-Ops role.
  • Ability to speak clearly & confidently about technology and interact with customers via email, phone and chat.
  • Excellent analytical and problem-solving skills with a strong sense of customer commitment.
  • High level of interpersonal skills.
  • Knowledge and experience with L2/L3 Switches, Firewalls, APs.
  • Knowledge and experience with data networking protocols, routing and switching.
  • Knowledge of SNMP.
  • Knowledge of web servers and application servers.
  • Knowledge and experience with Windows, UNIX or Linux.
  • Some scripting experience with Python, Perl, PowerShell, Bash or Ruby.
  • A team-oriented attitude and interest in working closely with other groups in the company.
  • Strong organizational skills and the ability to properly prioritize operations, customer impacting issues and project tasks.

Educational Requirements

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

#GD

  • Technical Support Engineer

    2 weeks ago

    Chicago, United States Paschgo Full time

    Searching for today’s best Injection Molding Service Engineer to join our company as a Field Technical Engineer. Our business is expanding in the value-added plastic market such as medical, electronics, and automotive. We have an immediate career opportunity available for a highly qualified candidate. Learn how your knowledge and talent can be used to grow...

  • Technical Support Engineer

    4 weeks ago

    Chicago, United States IDEC Corporation Full time

    Job DescriptionJob DescriptionDescription:Job Description:Under direct supervision, performs a variety of routine support activities in the technical support function.Duties and Responsibilities:· As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.·...

  • Technical Support Engineer

    1 week ago

    Chicago, United States Adyen Full time

    This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...

  • Technical Support Team Lead

    6 days ago

    Chicago, United States Cisco Full time

    "As a Network Support Lead, you will be highly available to guide, teach, and mentor our Network Support Engineers and provide feedback for the Support Organization." Meraki Support is seeking an exemplary individual that has mastered the skills of a top performing Network Support Engineer and is eager for the next step in their career as a Network Support...

  • Mechatronics Engineer

    5 days ago

    Chicago, United States Technical People Full time

    Mechatronics EngineerChicago, ILOur client is hiring a Mechatronics Engineer!Responsibilities of the Mechatronics EngineerUse your blended skillset of mechanical and basic electrical engineering in this new mechatronics engineering role.Use CAD such as SolidWorks, Creo or AutoCAD to design fixtures and jigs as needed as well as upgrade current machine...

  • Mechatronics Engineer

    3 weeks ago

    Chicago, United States Technical People Full time

    Job DescriptionJob DescriptionMechatronics EngineerChicago, ILOur client is hiring a Mechatronics Engineer!Responsibilities of the Mechatronics EngineerUse your blended skillset of mechanical and basic electrical engineering in this new mechatronics engineering role.Use CAD such as SolidWorks, Creo or AutoCAD to design fixtures and jigs as needed as well as...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Rand Worldwide Full time

    Company DescriptionWe hire for tomorrow Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide,...

  • Lab IT Technical Support Specialist

    3 weeks ago

    Chicago, United States bioMérieux SA Full time

    Description Position Summary Provide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the IT & Data Solutions umbrella include but are not limited to: LIS interfaces, networking, middleware...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Adyen Full time

    This is AdyenAdyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...

  • Technical Support Specialist

    5 days ago

    Chicago, United States Adyen Full time

    This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...

  • Technical Support Specialist

    5 days ago

    Chicago, United States TalentWave Full time

    Network Perception is looking for a driven, highly motivated technical support person interested in joining an exciting early stage company in the network security space. The core responsibilities for this position are managing support requests and being the liaison between clients and the software development team. Duties will include creating support...

  • Systems Support Engineer

    3 weeks ago

    Chicago, United States Keeper Security, Inc. Full time

    Job DescriptionJob DescriptionKeeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!Keeper’s applications have millions of people around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of...

  • Systems Support Engineer

    3 weeks ago

    Chicago, United States Keeper Security, Inc. Full time

    Keeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!Keeper's applications have millions of people around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and...

  • Systems Support Engineer

    3 weeks ago

    Chicago, United States Keeper Security, Inc. Full time

    Keeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!Keeper's applications have millions of people around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and...

  • Trade Support Engineer

    1 week ago

    Chicago, United States Selby Jennings Full time

    Our team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate. This firm is seeking a Trade Support Engineer to join their team, playing a dynamic role in supporting and automating their Linux based trading platforms...

  • Trade Support Engineer

    5 days ago

    Chicago, United States Selby Jennings Full time

    Our team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate. This firm is seeking a Trade Support Engineer to join their team, playing a dynamic role in supporting and automating their Linux based trading platforms...

  • Trade Support Engineer

    2 weeks ago

    Chicago, United States Selby Jennings Full time

    Our team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate. This firm is seeking a Trade Support Engineer to join their team, playing a dynamic role in supporting and automating their Linux based trading platforms...

  • Telephone Technical Support

    3 days ago

    Chicago, United States ComputerWorks of Chicago, Inc Full time

    Job DescriptionJob DescriptionBooklog is looking for a level 1 – 3 technical support individual.  This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our...

  • Telephone Technical Support

    3 weeks ago

    Chicago, United States ComputerWorks of Chicago, Inc Full time

    Job DescriptionJob DescriptionBooklog is looking for a level 1 – 3 technical support individual.  This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our...

  • Sales Support Engineer

    5 days ago

    Chicago, United States S&C Electric Full time

    JOB SUMMARY As part of the Sales Operations organization, the Sales Support team members are the primary liaison between the outside sales force and production operations for all S&C's Pad-Mounted Gear engineer-to-order products. The Sales Support Engineer primary responsibilities include reviewing system applications with customers, outside sales,...