Service Desk Analyst

1 month ago

Greenville, United States Lima One Capital Full time
Job DescriptionJob DescriptionDescription:

Lima One Capital, LLC is searching for an IT Service Desk Analyst to join a team that provides top level technical support by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Candidates must excel at communications as they will provide first-level support to individuals or staff at all levels. A successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other local and/or remote members in IT.


Requirements:
  • Effectively troubleshoots and resolves Tier 1 to Tier 2 technical issues both onsite and remote.
  • Escalates problems and trends appropriately to other IT team members for resolution.
  • Respond to requests for technical assistance in person, via phone, chat or email
  • Perform hardware (desktop, laptop, mobile device, printer, server, and peripherals) deployments, maintenance, and support.
  • Develop, update, and execute maintenance schedules for end-user systems along with maintaining local and remote inventories.
  • Manages and supports in-house developed software, on-prem, and/or cloud/SaaS delivered solutions.
  • Monitors system and software alerts and alarms, resolving those alerts and/or communicating high priority alerts out to the appropriate IT team members.
  • Performs and recommends Service Center best practice policy and procedures as well as Knowledge Base documentation and templating. Documents troubleshooting and resolution notes within the ITSM software.
  • Continuously conduct research to resolve issues and problems as well as increasing individual abilities and knowledge.
  • After hours support when required. Typically for system updates and scheduled events.
  • Support employee onboarding & offboarding processes
  • Other duties as assigned by management


Qualifications:

  • Associates Degree in a IT related field or 1 year experience in a IT support role
  • Prior Experience managing/supporting Tier 1 user support tickets
  • IT Support and Service Desk Experience 1+ years
  • Experience with remote support tools and network diagnostic tools 1+ years
  • ITIL/A+/Net+/Sec+ certification. – Preferred

Desired Experience & Skills:

  • Exceptional customer service skills.
  • ITSM system experience or other ticketing system experience
  • Installing and maintaining equipment and/or software
  • Diagnosing, resolving and/or escalating problems
  • Interfacing with other groups to resolve problems and close issues
  • Assisting in data gathering and problem analyses
  • Ability to monitor workload and prioritize support tickets
  • Hands on familiarity with cloud and on-premises applications
  • Experience with supporting/administering applications within the Microsoft 365 cloud and Azure ecosystems
  • Prior A/V experience hosting small and large meetings

About Lima One Capital:

Lima One Capital is the nation’s premier lender for real estate investors. Recognized by the Inc.5000 as one of America’s fastest growing companies, Lima One specializes in providing real estate investors with financing for their rental, fix-and-flip, multifamily properties, and new construction. The company, founded by Marines, is distinguished as one of South Carolina’s Best Places to Work and Top Workplaces. Lima One is headquartered in downtown Greenville, South Carolina, and markets its lending products over a national footprint of 46 states and the District of Columbia. Learn more about us at limaone.com.


Lima One Capital does not sponsor H1B Visas. To be considered for employment, a candidate must be authorized to work in the United States for any employer and not require sponsorship, now or in the future.

  • Service Desk Analyst

    1 month ago

    Greenville, United States Lima One Capital LLC Full time

    Job Type Full-time Description Lima One Capital, LLC is searching for an IT Service Desk Analyst to join a team that provides top level technical support by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Candidates must excel at communications as they will provide first-level support to individuals or...

  • Desk Side Analyst

    2 months ago

    Greenville, United States Nordic Full time

    Make a difference. Be happy. Grow your career. Position Summary: The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner. Position Responsibilities: Manage/repair all technology hardware...

  • Front Desk Supervisor

    6 days ago

    Greenville, South Carolina, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Hotel Resource. As a key member of our property leadership team, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.Key ResponsibilitiesAssist with the overall performance of the...

  • Front Desk Supervisor

    2 days ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Auro Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Provide outstanding...

  • Front Desk Supervisor

    4 days ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Auro Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service, supervising front desk staff, and ensuring a seamless guest experience.Key ResponsibilitiesSupervise and train front desk staff to...

  • Front Desk Manager

    3 months ago

    Greenville, United States Auro Hotels Full time

    ** Front Desk Manager** **Job Category****:** Front Office **Requisition Number****:** FRONT02453 Showing 1 location **Job Details** **Description** **Job Purpose** The Beautiful Residence Inn/SpringHill Suites Downtown Greenville is seeking a dedicated and energetic Front Desk Manager. The purpose of a Front Desk Manager is to assure the overall success of...

  • Front Desk Manager

    2 days ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Job SummaryAuro Hotels is seeking a dedicated and energetic Front Desk Manager to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.Key ResponsibilitiesEnsure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest,...

  • Service Desk Agent I

    6 days ago

    Greenville, South Carolina, United States Epsilon Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Agent I to join our team at Epsilon. As a key member of our IT support team, you will be responsible for providing top-notch technical support and assistance to our customers.Key ResponsibilitiesProvide Tier I and Tier II technical support to customers via phone, email, and chat.Analyze...

  • Technical Support Specialist

    6 days ago

    Greenville, South Carolina, United States Epsilon Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Service Desk team at Epsilon. As a Technical Support Specialist, you will be the primary point of contact for our customers, providing technical support and assistance to resolve their IT-related issues.Key ResponsibilitiesProvide technical support and...

  • Front Desk Supervisor

    2 months ago

    Greenville, United States Auro Hotels Full time

    ** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT003252 Showing 1 location **Job Details** **Description** The purpose of the Front Desk Supervisor is to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual...

  • Front Desk Representative

    3 days ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Job SummaryAuro Hotels is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest Service: Greet guests in a friendly and...

  • Front Desk Receptionist

    1 month ago

    Greenville, United States Quasar Health Solutions Full time

    Job DescriptionJob DescriptionJob Title: Front Desk Organization: Quasar Health Solutions, LP  Location: Greenville, NCAbout Us: Quasar Health Solutions is a healthcare organization committed to providing consistent outstanding patient care and comprehensive medical services. We are dedicated to improving the well-being of our patients and the community....

  • Front Desk Agent

    5 months ago

    Greenville, United States Kashi LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from...

  • Financial Analyst

    1 month ago

    Greenville, United States PAI Holdings LLC Full time

    Job DescriptionJob DescriptionJob Summary:As a Sr. Financial Analyst, you will provide financial and control expertise to Pharmaceutical Associates Inc. (PAI) located in Greenville, SC, benchmarking KPIs (Key Performance Indicators) while working with plant operations to understand the drivers of financial performance and identify trends relevant to the...

  • Systems Analyst

    2 weeks ago

    Greenville, United States Fresh Water Systems Full time

    Description We are seeking a highly skilled and motivated Systems Analyst to join our IT team. This role is crucial for the maintenance, support, and optimization of our ERP system and related infrastructure. The ideal candidate will possess deep technical expertise in ERP systems, experience with integrations between ERP and other SaaS products, and a keen...

  • Front Desk Agent

    2 months ago

    Greenville, United States Cambria Hotel Greenville Full time

    Cambria Hotel GreenvillePosition Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a...

  • Front Desk Agent

    3 months ago

    Greenville, United States Cambria Hotel Greenville Full time

    Job DescriptionJob DescriptionCambria Hotel GreenvillePosition Summary:  The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and...

  • Front Desk Supervisor

    3 months ago

    Greenville, United States Crescent Services Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Supervisor

    3 months ago

    Greenville, United States Hilton Greenville Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...

  • Front Desk Supervisor

    2 weeks ago

    Greenville, United States Hilton Greenville Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...