Senior Implementation Manager

1 week ago

Boston, United States Workable Full time
Job DescriptionJob Description

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We are growing fast and looking for an Senior Implementation Manager to join our team. You will be responsible for managing the implementation process of Workable's Recruiting & HR solutions for new customers, as well as consulting on custom professional services offerings. You will collaborate with cross-functional teams, including Sales, Product, and Technical Support, to ensure a smooth and successful implementation experience for our customers. Providing a top-tier implementation is key to help customers achieve value with Workable and drive retention.

This role requires strong project management skills, excellent communication and interpersonal skills, and a customer-centric mindset. You will work closely with customers to understand their needs, provide guidance on best practices, and drive successful adoption of our solutions. You will also monitor implementation timelines and milestones, and proactively address any issues or concerns that arise during the implementation process. We are looking for someone who is highly motivated, detail-oriented, and able to thrive in a fast-paced, dynamic environment.

Requirements

  • 7-10 years of experience in customer implementation/onboarding, project management or consulting
  • Provide guidance, mentorship, and professional development opportunities to team members
  • Knowledge of HR and recruiting processes and technology and/or SaaS products is a plus
  • Bachelor's degree preferred
  • Strong project management skills with the ability to manage multiple implementation projects simultaneously and prioritize tasks effectively
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers and navigate difficult conversations
  • Analytical skills for requirements analysis and problem-solving

Responsibilities
  • Manage the onboarding process for new customers onto the HR and recruiting platform
  • Manage customer relationships, acting as the primary point of contact for any implementation request
  • Analyze customer requirements and configure the platform to their specifications
  • Collaborate with internal teams (e.g., development) to implement complex configurations and custom development
  • Collaborate with senior management to align implementation strategies with company objectives
  • Estimate project timelines and plan custom development efforts as needed
  • Provide ongoing product expertise and support to the sales and account management teams
  • Provide ongoing professional services to existing customers, including custom development and additional configurations

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:

  • Health & Wellness Benefits
  • Retirement Plan
  • Generous PTO
  • Apple gear

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.

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