Hotel Front Desk Agent

2 weeks ago

Fort Lauderdale, United States Oceanskyresort Full time

**Hotel Front Desk Agent**

Fort Lauderdale, FL A Hotel Front Desk Agent is responsible for providing all of a hotels guests with an accommodating experience by coordinating amenities and responding to customer needs.

**Duties and Responsibilities:**

Hotel Front Desk Agents are the first point of contact for guests staying at a hotel or resort. They provide guests with information about what services the hotel offers and how they can access various amenities. Hotel Front Desk Clerks coordinate room reservations and confirm the details of a customers visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Hotel Front Desk Clerks also coordinate payment and verify each customers personal information to ensure they receive the services they paid for.

* Check in customers using computer programs and equipment and provide guests with directions to their room

* Inform customers of all on-site amenities and any relevant information that is needed to use them

* Handle and resolve guest complaints

* Invoice and bill guests for their stay and services used

* Communicate with guests to better understand their individual needs to provide them with the best service possible

**Skills and Qualifications:**

* ****Computer knowledge**:** Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.

* ****Communication**:** Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guests satisfaction or dissatisfaction with their stay.

* ****Customer service**:** Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.

* **Problem-solving:** Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.

  • Overnight Front Desk Agent

    3 days ago

    Fort Lauderdale, United States First Service Corporation Full time

    Of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of ou Front Desk, Agent, Overnight, Hotel, Property Management

  • Front Desk Agent

    3 days ago

    Fort Stewart, United States InterContinental Hotels Group, plc Full time

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a frictio Front Desk, Agent, Hotel

  • Front Desk Agent

    3 days ago

    Ft. Lauderdale, United States B. F. Hospitality Group Full time

    This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations a Front Desk, Agent, Hospitality, Hotel

  • Front Desk Agent

    2 weeks ago

    Fort Myers, United States Auro Hotels Full time

    ** Front Desk Agent** **Job Category****:** Front Office **Requisition Number****:** FRONT02709 Showing 1 location **Job Details** **Description** **Residence Inn by Marriott Sanibel/Ft Myers is seeking a dynamic Front Desk Agent/Relief Night Audit for their busy hotel! Compensation is competitive based on experience. Must have open availability, including...

  • Front Desk Agent

    3 weeks ago

    Fort Smith, United States Wyndham Fort Smith City Center Full time

    Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team. In this role, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay is comfortable and enjoyable.Responsibilities Welcome guests upon arrival and check them in Answer phone calls and respond to guest...

  • Front Desk Agent Overnight

    3 days ago

    Fort Leavenworth, United States InterContinental Hotels Group, plc Full time

    First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our Front Desk, Agent, Overnight, Hotel, Skills

  • Front Desk Agent

    2 weeks ago

    Fort Smith, Arkansas, United States Wyndham Fort Smith City Center Full time

    Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team. In this role, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay is comfortable and enjoyable.ResponsibilitiesWelcome guests upon arrival and check them inAnswer phone calls and respond to guest...

  • Front Desk Agent

    3 days ago

    Fort Myers, United States First Service Corporation Full time

    Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency Front Desk, Agent, Hotel, Property Management, Skills

  • Evening Front Desk Agent

    3 days ago

    Fort pierce, United States Carmel Management LLC Full time

    Job SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering...

  • Front Desk Agent

    3 days ago

    Fort Lauderdale, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Overnight Front Desk Agent

    3 days ago

    Fort Worth, United States Omni Hotels & Resorts Full time

    Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Veri Front Desk, Agent, Overnight, Hotel

  • Front Desk Agent

    2 weeks ago

    Fort Lauderdale, United States Courtyard Fort Lauderdale Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 days ago

    Fort Lauderdale, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    2 weeks ago

    Fort Mill, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionIf you believe that first impressions can set the tone for an entire hotel stay, please keep reading.  Cambria Hotel Fort Mill has an opportunity for a Front Desk Agent.  As the Front Desk Agent, you will be responsible for providing our guests with “Southern Hospitality” throughout their stay.  The Front Desk Agent has a...

  • OVERNIGHT FRONT DESK AGENT

    3 days ago

    Fort Worth, TX 76102, USA, United States Omni Hotels & Resorts Full time

    Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Veri Front Desk, Agent, Overnight, Hotel

  • Hotel Front Desk Attendant Part-Time

    2 weeks ago

    Fort Worth, United States Doubletree by Hilton Fort Worth S Conference Center Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Hotel Front Desk Attendant Part-Time

    2 weeks ago

    Fort Worth, United States Doubletree by Hilton Fort Worth S Conference Center Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Hotel Front Desk Clerk

    3 weeks ago

    Fort Wayne, United States Quality Inn Fort Wayne Full time

    We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...

  • Hotel Front Desk Clerk

    2 weeks ago

    Fort Wayne, United States Quality Inn Fort Wayne Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Manager

    3 days ago

    Fort Lauderdale, United States First Service Corporation Full time

    The front desk person works independently, and without direct supervision. Possesses strongcommunication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service provider Front Desk, Manager, Customer Service, Hotel, Property Management, Skills