Customer Success Engineer

3 months ago

Santa Clara, United States Palo Alto Networks Full time
Job DescriptionJob DescriptionCompany Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Job Description

Your Career

Our Engineers provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.

This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) and Cloud-Delivered Security Services (CDSS) technologies.  This position is available in the United States to work remotely or in a local Palo Alto Networks office.

Your Impact

  • Product Expertise:
    • As the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our products
    • Provide product-level technical expertise in feature adoption, product deployment, software upgrades, configuration optimization, new versions/features, product advisories and hardware and software lifecycle
  • Product Adoption:
    • Serve as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvement
    • Identify innovative use cases to influence product roadmap and features
    • Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
  • Customer Impact:
    • Gain an understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support
    • Ensure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
    • Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
Qualifications

Your Experience

  • 5+ years relevant work experience in Network or System Engineering, Architecture, CyberSecurity Engineering, technical support or consulting, professional services, or similar roles
  • Customer success or client facing services/sales experience preferred
  • Background in Internet and Security technologies such as Zero Trust, Threat Prevention, URL filtering, VPN and other related subjects
  • Understanding of network infrastructure and security, i.e.,  NGFW, OSPF/BGP, SSL, IPSec VPNs, load balancing, etc
  • Working knowledge of highlighting and delivering adoption and best practices recommendations for NGFW and AIOps
  • Delivered proactive security advisory notifications like CVEs, Security notifications, product vulnerability, content and threat updates, etc
  • Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with Security Teams, identify key customer stakeholders, engage and build relationships at various levels of technical and non-technical depth
  • Knowledge in creating and delivering security operations playbook and methodologies
  • Experience in utilizing customer success tools like Gainsight or Tableau to update and track customer adoption journey
  • Experience in managing multiple customers and projects in a dynamic environment with constant change to address emerging security risks and challenges
  • Demonstrated ability to prioritize work within a demanding environment, delivering consistent results even under pressure
  • Able to thrive in team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
  • Strong and effective verbal, written and interpersonal communication skills
  • Networking & Security certifications like PCNSE, PCNSA, CISSP desired
  • Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites


Additional Information

The Team

Customer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance.  Our team is responsible for driving adoption of advanced security features and solutions in the customer environment so they can be assured that their most valuable digital assets are protected against cyber attacks.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142000/yr - $229700/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

  • Customer Success Engineer

    3 days ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Customer Success Engineer

    2 weeks ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Customer Success Engineer

    3 days ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Customer Success Engineer

    1 month ago

    Santa Clara, California, United States Bolster Full time

    About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today's cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been breached...

  • Customer Success Engineer

    3 months ago

    Santa Clara, United States Experis Full time

    Our client in the cybersecurity services industry is seeking a Customer Success Engineer to join their team. The ideal candidate should have external customer service, Firewalls, and network security experience which will align successfully in the organization. Job Title: Customer Success Engineer Location: Hybrid-Santa Clara, CA Pay Range: $40-$44/hr...

  • Customer Success Engineer

    3 weeks ago

    Santa Clara, United States Experis Full time

    Our client in the cybersecurity services industry is seeking a Customer Success Engineer to join their team. The ideal candidate should have external customer service, Firewalls, and network security experience which will align successfully in the organization. Job Title: Customer Success Engineer Location: Hybrid-Santa Clara, CA Pay Range: $40-$44/hr...

  • Customer Success Engineer

    2 weeks ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Customer Success Engineer

    3 months ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Customer Success Operations Manager

    5 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Position OverviewThe Customer Fulfillment Manager (CFM) acts as a crucial link between Clients, Sales, Customer Success, and Service & Support divisions. The primary focus is on delivering Support and Service components to designated strategic accounts within the Enterprise and Mid-Market sectors, ensuring alignment with Client expectations and security...

  • Customer Success Manager, Portworx

    2 months ago

    Santa Clara, United States Pure Storage Full time

    Company Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage...

  • Customer Success Associate

    1 week ago

    Santa Clara, United States Professional Alternatives Full time $23 - $25

    Job DescriptionJob DescriptionOur client is looking for a polished, professional and experienced Customer Success Associate. Assignment Duration: Long-term Contract to Hire (12 month contract period)Location: Remote (Various hours depending on area supported)Schedule: Fulltime 40 hrs ContractPay Rate: Up to $25 In this role you will provide...

  • Head of Customer Success

    1 month ago

    Santa Clara, United States Direct Recruiters Full time

    Client Summary: Focuses on helping patients with non-clinical financial and logistical challenges during treatment. Strong social mission inspired by the founder's personal journey with cancer, diagnosed in January last year. Founded in 2021 with an initial focus on cancer patients, but plans to support all patients regardless of diagnosis. Key insights from...

  • Head of Customer Success

    2 months ago

    Santa Clara, United States Direct Recruiters Full time

    Client Summary: Focuses on helping patients with non-clinical financial and logistical challenges during treatment. Strong social mission inspired by the founder's personal journey with cancer, diagnosed in January last year. Founded in 2021 with an initial focus on cancer patients, but plans to support all patients regardless of diagnosis. Key insights...

  • Head of Customer Success

    4 weeks ago

    Santa Clara, United States Direct Recruiters Full time

    Client Summary: Focuses on helping patients with non-clinical financial and logistical challenges during treatment. Strong social mission inspired by the founders personal journey with cancer, diagnosed in January last year. Founded in 2021 with an initial focus on cancer patients, but plans to support all patients regardless of diagnosis. Key insights...

  • Customer Success Manager- AI Technology

    3 weeks ago

    Santa Clara, United States CESNA Full time

    Position Customer Success Manager- AI Technology About Our Client Founded in July 2023, it stands at the forefront of the AI industry. Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea, we are committed to developing advanced AI technologies. Our flagship project involves a Personal AI Assistant (PAA) designed to...

  • Customer Success Manager- AI Technology

    3 weeks ago

    Santa Clara, United States CESNA GROUP INC Full time

    [Position] Customer Success Manager - AI Technology [About Our Client] Founded in July 2023, it stands at the forefront of the AI industry. Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea, we are committed to developing advanced AI technologies. Our flagship project involves a Personal AI Assistant (PAA)...

  • Customer Success Manager- AI Technology

    3 weeks ago

    Santa Clara, United States cesna Full time

    Job DescriptionJob Description[Position]Customer Success Manager- AI Technology[About Our Client]Founded in July 2023, it stands at the forefront of the AI industry.Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea,we are committed to developing advanced AI technologies. Our flagship project involves aPersonal AI...

  • Customer Success Manager

    1 month ago

    Santa Clara, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    3 weeks ago

    Santa Clara, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success

    1 month ago

    Santa Clara, United States VisitorsCoverage Full time

    Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work ! We are looking for a full-time employee to join our growing customer service team. What We Do: VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare,...