Patient Services Representative
1 week ago
- Starting at $15/hr. Based On Experience
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
*Only candidates selected for more information or interviews will be contacted.
This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m.
General Summary of Duties: Coordination of patient care includes, but not limited to, patient scheduling and insurance verification. As a member of SouthernMED's Patient Services Call Center Team, the position's primary focus is to ensure a positive patient experience by demonstrating quality customer service skills when answering a high volume of phone calls on a daily basis.
Major Responsibilities
- Answering phone calls and scheduling patient appointments for 30+ providers located at eleven (11) pediatric offices in SC
- Verifying insurance on various websites and portals
- Communication to sites regarding patient care
- Filling in for front desk employees at various sites as needed
- High school diploma or equivalent
- Experience in a medical setting preferred
- Professional phone etiquette is a must
- Professional and courteous demeanor is a must
- Ability to multitask in a fast-paced environment
- Strong written and verbal communication skills
- Bilingual skills are preferred, but not required
- Call Center experience is preferred, but not required
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