Customer Service Representative

2 months ago

Lexington, United States Aramark Uniform Services Full time

** Customer Service Representative**

**Job Category****:** Service-Customer Service **Requisition Number****:** CUSTO019177 Showing 1 location **Job Details**

**Description**

Aramark Uniform Services (AUS) provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, AUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. AUS operates from over 200 locations nationwide and has an immediate opportunity for a **Customer Service Representative** in **Lexington, KY.**

This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs.

**SPECIFIC RESPONSIBILITIES:**

* Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customers account.

* Efficiently and accurately record all information including any notes related to the customers issue or account.

* Provide quality customer service through one-call resolution and establishing long-term customer relationships.

* Develop, execute and measure resolution plans and strategies that are specific to individual customer requirements.

* Build and maintain inter-departmental relationships in order to ensure customers situation is handled, managing company guidelines and customer expectations.

* Utilize decision making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item related issues.

* Identify, manage and enforce company service programs to ensure 100% process compliance.

* Alert management to service concerns not resolved in a timely and acceptable manner.

* Identify and communicate service trends.

* Performs other duties as required or assigned in accordance with scope of activities enumerated above.

**KNOWLEDGE, SKILLS & ABILITIES:**

* Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues and Accounts Receivable

* Ability to take initiative and strong sense of urgency

* Excellent communication skills to include answering phones professionally

* Proven worth ethic, positive attitude and a team player who enjoys a challenge

* Ability to work with all company software used to manage and maintain customers

* Excellent analytical and problem solving skills, with an attention to detail

* Capable of completing one-call customer resolution

* Must have the ability to monitor and drive all company service programs

* Experience with Oracle Tele-service application a plus

* Experience with Cisco CTI a plus

* Schedule flexibility to include day, nights, weekends and overtime

**EDUCATION:**

* High school degree

* Bachelors degree is preferred, but not required

**EXPERIENCE:**

* Two years of customer service experience, and proven track record in a high call volume environment preferred.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    3 weeks ago

    Lexington, United States Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first...

  • Customer Service Representative

    3 months ago

    Lexington, United States Habegger Full time

    Customer Service Representative **Customer Service Representative** Lexington, KY **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...

  • Customer Service Representative

    2 months ago

    Lexington, United States Leggett & Platt Incorporated Full time

    We make life more comfortable. Leggett & Platts overall mission is a commitment to enhance lives by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future. Leggett & Platts inv Customer Service Representative, Customer Service, Representative, Product Development, Customer Experience,...

  • Customer Service Representative

    7 days ago

    Lexington, United States XPO Full time

    What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience Excellent...

  • Customer Service Representative

    3 months ago

    Lexington, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeSalary: $14 per hourWe are seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling multi-phone lines and providing excellent service to our clients. This position involves answering...

  • Customer Service Representative

    1 week ago

    Lexington, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    2 days ago

    Lexington, Kentucky, United States YMCA of Central Kentucky Full time

    Customer Service Representative - Job DescriptionWe are seeking a highly organized and customer-focused individual to join our team at the YMCA of Central Kentucky as a Customer Service Representative. The ideal candidate will possess strong communication and interpersonal skills, with a proven track record of providing exceptional customer service in a...

  • Customer Service Representative

    1 day ago

    Lexington, United States Tarter Farm and Ranch Full time

    Job Title: Customer Service RepresentativeAs a Customer Service Representative at Tarter, you will be the primary point of contact for our customers, ensuring exceptional service and support. You will handle inquiries, process orders, provide information about our products, and resolve any issues to maintain customer satisfaction and loyalty.Key...

  • Customer Service Representative

    1 month ago

    Lexington, United States Window Genie Full time

    Window Genie, a Neighborly company, is a nationally ranked home service franchise dedicated to improving the look and value of residential and commercial properties through various services such as window cleaning, pressure washing, holiday lighting, gutter cleaning, and window tinting. As a Customer Service Representative, you are a key team member in...

  • Customer Service Representative

    1 month ago

    Lexington, United States Window Genie Full time

    Window Genie, a Neighborly company, is a nationally ranked home service franchise dedicated to improving the look and value of residential and commercial properties through various services such as window cleaning, pressure washing, holiday lighting, gutter cleaning, and window tinting.As a Customer Service Representative, you are a key team member in...

  • Customer Service Representative

    2 months ago

    Lexington, United States U-Haul Full time

    Location: 1200 New Circle Rd, Lexington, Kentucky 40505 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Virtual/Work-at-Home - Customer Care Agent (Lexington, KY)

    2 months ago

    Lexington, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Lexington, KY)** **Department:** Ops-Hourly **Location:** Lexington, KY **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** **Full-Time Positions Available for the following shifts (CST):** 1 pm - 10 pm (includes weekend availability) 2 pm...

  • Automotive Customer Service Representative

    1 week ago

    Lexington, United States Valvoline Full time

    Act as a trusted adviser to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on the road. -Responsible for the organization and productivity of the service center through guest interactions thor Customer Service Representative, Customer Service, Automotive, Representative, Retail

  • Customer Service Representative

    3 weeks ago

    Lexington, United States VESTIS Full time

    Vestis provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a Customer Service, Customer Service Representative, Representative, Remote, Manufacturing, Retail, Skills

  • Customer Service Representative

    3 weeks ago

    Lexington, United States Smooth Waters Plumbing LLC Part time $15 - $20

    Job DescriptionJob DescriptionHours: MONDAY-FRIDAY (20-30 hours per week)About usSmooth Waters Plumbing is a small family owned company with over 30 years of experience. We want YOU to join our family. We proudly service the midlands of South Carolina. We specialize in residential plumbing, sewer, new installation and repair.We are seeking a highly organized...

  • Customer Service Representative

    3 months ago

    Lexington, United States Mr Appliance Full time

    We are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our code of values, you show respect and...

  • Healthcare Customer Service Representative

    2 months ago

    Lexington, United States Credit Solutions LLC Full time

    Credit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today! Customer Service Representatives...

  • Healthcare Customer Service Representative

    7 days ago

    Lexington, United States Credit Solutions LLC Full time

    Credit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today! Customer Service Representatives...

  • Lead Customer Service Representative

    3 weeks ago

    Lexington, United States Circle K Stores Inc. Full time

    Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term...

  • Healthcare Customer Service Representative

    3 months ago

    Lexington, United States Credit Solutions LLC Full time

    Job DescriptionJob DescriptionCredit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply...