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Customer Service Diagnostic Content Developer/Author

2 months ago

Woodridge, United States Avance Consulting Full time $110,000
Job DescriptionJob Description

Position: Customer Service Diagnostic Content Developer/Author
Location : Woodridge (Onsite)

Mandate Domain: Automotive

Skills require for Customer Service Diagnostic Content Developer/Author

Diagnostic tool - EST/SDS/CAN analyzer/ DLB
Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
Good Knowledge of Fault code analysis,

Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML,

Knowledge of CAN communication over OBDExperienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience

  • Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content

  • Hands-on experience with developing customer service fault code diagnostics documentation

  • Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator

  • Understanding of structured authoring (DITA)

  • Hands on experience in vehicle electrical/electronic diagnostics

  • Knowledge of diagnostics tools used in automobile for vehicle diagnosis

  • Experience with service tools and its specifications used for vehicle servicing

  • Knowledge of XML and DITA XML authoring using Arbortext

  • Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes

  • Knowledge of CAN communication over OBD

  • Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections

  • Good understanding of Agile environment & alignment to Agile writing principles

  • Excellent verbal and written communication skills

  • Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC’s

  • Knowledge of writing programming procedures to program module parameters using any programming software tool

  • The candidate must have bachelor’s degree from engineering

  • Good Knowledge of Fault code analysis

  • Excellent analytical and problem-solving skills

  • Ability to communicate effectively across multiple levels of management

  • Knowledge of automotive system theory, in any or all the following areas:

    • Electronic and electrical fundamentals

    • Fault code diagnostics

    • Modern automotive systems