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Assistant Operations Manager

3 months ago

Durham, United States Professional Mail Services, Inc. Full time
Job DescriptionJob DescriptionRole and Responsibilities

As the assistant operations manager you will be responsible for supervising staff performance and operation processes under the guidance of the operations manager. You will play a pivotal role assisting in leading and overseeing all aspects of our manufacturing processes. The ideal candidate will have experience in manufacturing management, a proven track record of optimizing operational efficiency, and the ability to drive continuous improvement initiatives.


Job Description: Essential Job Functions include, but are not limited, to the following. Please note other duties may be assigned accordingly.

  • Hold daily production meetings or huddles to prioritize jobs scheduled in all departments for the assigned equipment. Prioritize according to job tracker and known Service Level Agreements for each job.
  • Work with the maintenance department to receive feedback on machines or status of machines that are not in operation.
  • Assign jobs to operators dependent upon operational needs. Assign floaters & back-ups as needed.
  • Walk the production floor for safety check, equipment check, and personnel acknowledgements throughout the day.
  • Ensure Daily Production files are processed as scheduled and per established SLA. Exceptions or concerns should be brought to Management's attention.
  • Continuously spot check all departments for quality concerns/variances. Review and compare work orders to spot checks for QA purposes.
  • Conduct monthly meetings with Management to discuss production numbers, report cards, areas of improvement, and employee highlights.
  • Comply with all current and future security and compliance requirements.

Strategic Leadership: Develop and implement strategic plans to optimize manufacturing operations, enhance efficiency, and achieve organizational goals.

Team Management: Provide leadership and direction to the manufacturing operations team, including production managers, supervisors, and support staff.

Operational Excellence: Drive a culture of operational excellence, implementing best practices, lean manufacturing principles, and continuous improvement methodologies.

Resource Planning: Collaborate with cross-functional teams to develop production plans, ensuring alignment with sales forecasts, inventory levels, and customer demands.

Quality Assurance: Establish and maintain rigorous quality control measures to ensure products meet or exceed industry standards and customer expectations.

Cost Management: Develop and manage budgets, controlling costs while optimizing production efficiency and maintaining quality standards.

Regulatory Compliance: Ensure compliance with industry regulations, environmental standards, and safety protocols, working closely with regulatory bodies as needed.

Supply Chain Collaboration: Collaborate with the supply chain team to optimize material procurement, inventory management, and supplier relationships.

Technology Integration: Evaluate and implement new technologies and systems to enhance manufacturing processes, improve data analytics, and drive automation where applicable.

Risk Management: Identify potential risks and develop strategies to mitigate them, ensuring the continuity of manufacturing operations.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of some of the knowledge, skill, and/or ability required. Additional requirements may be presented accordingly.

  • Strong leadership and people management skills.
  • Must possess the ability to document, train, and implement processes and procedures.
  • Knowledge of manufacturing processes, quality control, and supply chain management.
  • Function as a team member of the entire production operation. Train on each machine in each department to become an expert in the department. Must have a complete understanding and ability to execute operation of all equipment in the production
  • Training and instructional skills.
  • Willingness to accept direction from Management and relay those directions to others.
  • Excellent analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Must pass a background check.
  • Excellent attention to detail and accuracy.

Education/Experience:

  • Proven experience (typically 3+ years) of management, with a track record of progressively increasing responsibilities.

Qualities:

We look for many qualities in the individuals who join our team. The ability to communicate effectively, a high level of organization, passion for the customer, a desire to learn and grow, contribute to the team, and taking pride in your work. We will train you how to work with clients or run pieces of equipment.


If you possess the following qualities, we're sure you'll find a rewarding career with us.

Integrity - Integrity is a core value that embodies honesty, ethical conduct, and a commitment to doing what is right even when no one is watching. It serves as the foundation for building trust and credibility in personal and professional relationships.

Professionalism - We are dedicated to the highest standards and a commitment to excellence. Our team members adhere to ethical conduct, respect for diverse perspectives, and effective communication. By embodying professionalism in all interactions, we strive to create a positive and productive work environment that fosters growth, collaboration, and success.

Teamwork - Balances team and individual responsibilities, contributing their unique strengths and skills towards shared goals. We value open communication, mutual respect, and a collective commitment to success. By working cohesively, we leverage the collective expertise of our team to overcome challenges, maximize efficiency, and achieve outcomes that surpass individual capabilities.

Problem Solving - Our team identifies, analyzes, and resolves challenges. Our approach involves critical thinking, collaboration, and adaptability. We emphasize a methodical investigation of root causes and the exploration of innovative solutions. By fostering a problem-solving mindset, we empower individuals to tackle complex issues with confidence and agility. Our commitment to effective problem-solving enhances our ability to adapt to change, optimize outcomes, and continuously improve our processes.

Initiative and Creativity - Our team members have a proactive drive to identify opportunities and take action. Paired with creativity, it becomes a powerful force for innovation. We encourage our team members to approach challenges with a forward-thinking mindset, leveraging their creativity to devise unique and effective solutions. By fostering initiative and creativity, we cultivate an environment that thrives on novel ideas, continuous improvement, and a willingness to explore uncharted territories. This dynamic combination propels us to exceed expectations, embrace change, and contribute meaningfully to our goals and the broader community.

Continual Growth & Improvement - At PMSI, we foster a continual growth and learning mindset, recognizing that learning is a lifelong journey. We embrace challenges as opportunities for development, seeking to expand our knowledge, skills, and perspectives. By cultivating a culture that values curiosity, adaptability, and a commitment to continuous improvement, we empower individuals to thrive in a rapidly evolving world. This mindset not only enhances individual capabilities but also contributes to the collective success of our team and the achievement of our long-term goals and being at the forefront of our field.

Organization and Reliability - Our team members use a systematic arrangement and coordination of tasks, resources, and processes to achieve optimal efficiency. Reliability, in turn, is our unwavering commitment to consistency, trustworthiness, and meeting expectations. Our approach ensures that commitments are fulfilled with precision and accountability. This combination forms the bedrock of our reputation for delivering high-quality results and building enduring partnerships.

Simplicity - Simplicity at PMSI is the art of distilling complexity into clarity. We embrace the notion that elegance and effectiveness lie in simplicity. It is our commitment to streamline processes, communications, and solutions, ensuring accessibility and understanding for all. By championing simplicity, we enhance user experiences, foster efficient workflows, and drive innovation through clear and straightforward approaches. This principle guides our endeavors, promoting a culture where simplicity is not merely a goal but a guiding philosophy in everything we do.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Noise level in the work environment can be loud due to equipment.
  • Varying temperature changes in the work
  • Working hours may vary and include evenings, weekends, or holidays based on organizational needs, especially during critical mailing periods.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to lift 50 pounds.
  • Ability to bend, push, pull, and lift frequently.
  • Ability to do repetitive arm/hand movements.
  • Ability to continually stand or walk.
  • Ability to be in the same workstation for long periods of time.

Benefits:

  • Paid Time Off, plus Company Paid Holidays
  • 401K with Employer Match
  • Company Paid Life and Accident Insurance, with the option to add additional coverage.
  • Collaborative culture that embraces new ideas
  • Career paths with room for advancement
  • Employee Engagement initiatives such as company lunches, team-building events, and in-person collaboration opportunities.

While this job description attempts to describe the essential functions of this position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict the right of Management (or the right of the Company or its representatives) to assign or reassign duties or responsibilities to this position at any time.



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