Hotel General Manager

3 months ago

Nashville, United States Eastern Pine Hospitality Full time
Job DescriptionJob Description

We are seeking a passionate and experienced Hotel General Manager to lead our team in providing exceptional guest experiences at a boutique hotel in Downtown Nashville. Join a dynamic company where your leadership skills will shine, overseeing all aspects of hotel operations to ensure top-notch service. As part of our team, you'll have the opportunity to shape the guest experience, drive revenue growth, and foster a positive work environment for our dedicated staff. If you're a proactive, results-driven leader with a passion for delivering outstanding service, we invite you to be part of our team in Nashville, TN.


Must have lifestyle experience with a heavy F&B background


Compensation:

$100,000 DOE

Responsibilities:
  • Establish strong relationships, internal and external 
  • Supervise and develop the performance of all hotel operating departments
  • Create, implement and ensure full compliance with operating controls, SOP’s, policies, procedures, and service standards 
  • Responsible for handling all guest concerns and complaints and issues including prompt investigation and resolution 
  • Promote hotel in industry or trade organizations 
  • Ensure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipment 
  • Regular personal inspection of guest rooms, public areas, back of house. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments 
  • Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees
  • Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions 
  • Regular review of Front Office results in order to maximize room revenue.
  • Identify problem areas and initiate solutions 
  • Monitor sales levels in order to take steps to reverse negative sales trends
  • Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded 
  • Develop and implement cost savings initiatives and strategies 
  • Profit and Loss analysis and management 
  • Prepare and present in partnership with VP of Operations monthly ownership recap
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as needed 
  • Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs
  • Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary
  • Monthly forecasting of operating staff and cost expenditures 
  • Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business 
  • Review and approve all expenses in "other expense" categories in all departments
  • Regularly review all major expenses to assure that monies are wisely expended
Qualifications:
  • Minimum of 5 years progressive combined experience in 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role (General Manager, Assistant General Manager, Director of Operations, Hotel Manager, etc.)
  • Experience in Lifestyle Brand 
  • Excellent and fluent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management 
  • Knowledge and experience in computers including Microsoft Excel, Word, PowerPoint
  • Knowledge of Federal, State, and Local legislation related to hotel operations is a must 
  • Excellent and efficient time management skills and ability to prioritize workload
  • Excellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employees 
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessary
  • Ability to present facts and recommendations effectively in oral and written form
  • Ability to communicate effectively with employees, management, clients, and vendors as necessary 
  • Able to work a flexible schedule in order to accommodate business levels
  • Demonstrated Entrepreneurial Skill 
  • Savvy/Business Minded 
  • Must be eligible to work in the USA 
About Company

Eastern Pine Hospitality is a hotel brand and management company that is committed to forward-thinking design, service, and guest experience. We are dedicated to offering travelers a connection to their destination through immersive stays at our hotels.

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