Service Administrator

1 month ago

Byron, United States Road Machinery and Supplies Co.. Full time
Job DescriptionJob Description

Road Machinery & Supplies Co. is searching for a Service Administrator to join its team at its Bondurant, IA, Cedar Rapids, IA or Byron, MN location. In this role, you will be responsible for managing all branch service work orders, data entry, payroll & branch administrative support. This position will be working closely with the Service Management team to ensure building the branch's profitability, and creating exceptional customer relationships that continue to keep Road Machinery & Supplies Co. the dealer of choice.

As a member of the team, you will enjoy:

  • Work Culture – RMS is family-owned and treats their team members right. RMS values long term relationships with our customers, vendors, and each other.
  • Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
  • Competitive Compensation Packages – Based on experience and other factors.
  • Full Benefits Package – Including medical, dental, life, 401(k), and vacation.
  • Stability and Reputation – RMS has been in business for 95 years and continues to grow.

Responsibilities:

  • Internal & Vendors
    • Create & post vendor purchase orders for outside parts and services and code to work orders
    • Receive and code vendor invoices for AP (Accounts Payable)
    • Work with AP(Accounts Payable) & AR (Accounts Receivable) on PO disputes, questions, or other misc. reimbursements
    • Set-up new vendors in partnership with purchasing, as needed
    • Contact credit for credit authorizations & new account set-ups
  • Service & Warranty
    • Open service work orders and segments utilizing Standard Jobs when available
    • Research warranty when opening a work order or when requested
    • Edit service reports to get them up to the professional standards expected
    • Adhering to the work order days to invoice expectation of 10 days or less
    • Request customer authorizations and customer purchase orders
    • Collect customer payments to include processing of credit card payments
    • Supports WIP management in conjunction with Service Manager and Shop Supervisor
    • Work with Sales to collect missing customer information
    • Process and submit warranty claims to internal warranty department
  • Administrative
    • Review and update employee’s daily time entries
    • Submit bi-weekly payroll to HR
    • Review and assist with employee’s credit card reports
    • Assist employees with travel arrangements
    • Assist with general branch administrative tasks as needed including

Qualifications/Skills:

  • Some mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
  • Strong computer skills required, including Microsoft Office Suite
  • CDK Global operating system experience preferred, but not required
  • Demonstrated ability to work with all levels within an organization
  • Strong people leader who helps to develop his/her team through coaching and feedback
  • Excellent communication skills, both verbal and written
  • Excellent time management & organization skills
  • Ability to adhere to strict confidentiality when dealing with sensitive matters
  • Ability to multitask while paying attention to detail in a fast-paced environment
  • Ability to take the initiative to accomplish work with little or no supervision
  • Able to work responsibly, safely, and intelligently
  • Have the desire to take action, improve, and be appreciative
  • Possess the capability to engage with customers, co-workers, and vendors in a respectful manner
  • Personal Attributes: Creative Thinking, Conflict Management, Customer Focus, Integrity, Planning and Organization

Minimum Physical Requirements:

  • Push/pull up to 20 lbs
  • Lift/carry up to 20 lbs
  • Lift bulky objects
  • Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward

About Road Machinery & Supplies Co.

Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and Bomag.

At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing the services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive. Equal Opportunity Employer.

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